Oferta pracy

HR Advisor with French/Dutch

AkzoNobel Car Refinishes Polska Sp. z o.o.

AkzoNobel Car Refinishes Polska Sp. z o.o.

Krakowiaków 50

Warszawa

HR Advisor with French/Dutch

Miejsce pracy: Warszawa
Nr ref.: 10842 36675986

About AkzoNobel

AkzoNobel has a passion for paint. We’re experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. Headquartered in the Netherlands, we operate in over 80 countries and employ around 35,000 talented people who are passionate about delivering the high performance products and services our customers expect. For more information please visit www.akzonobel.com.
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Perks & Benefits

  • Fresh Fruit
  • Team Building Events
  • Learning Cafeteria (incl. Percipio)
  • CSR Initiatives
  • Recognition
  • Luxmed
  • Multisport
  • Additional Insurance

About the assignment

HR Advisor will be a part of global HR Delivery Center providing support within areas of HR Operations, Talent Acquisition, development & implementation of global HR processes.


This position serves as first point of contact for all incoming queries from AkzoNobel’s employees and managers to efficiently handle HR, Payroll and HR-IT related requests and communicate effectively with employees, managers, People Services and On site HR. 

 

 Responsibilities:

  • Responding to questions and cases submitted by AkzoNobel’s employees via telephone or e-mail and registering and controlling client cases in ServiceNow.
  • Updating systems with the data entry requests, focusing on efficiency and quality processing.
  • Responding to basic and moderately complex inquiries about policies and procedures.
  • Showing customers how to retrieve information through the various channels (HR Portal).
  • Maintaining and monitoring case management tickets according to SLA’s.

About you

  • Minimum of 1 year of relevant experience in a customer service environment.
  • Relevant higher education (preferably in HR).
  • Fluent in English and French/Dutch, written and verbal is required.
  • Strong customer focus, and problem-solving skills.
  • Capability of working in a fast-paced, dynamic and multicultural environment.
  • Experience with HR supporting technology (case management software, telephony), knowledge of ServiceNow would be an asset.
  • Experience in HR Shared Service Center, general HR function or BPO structure is a great advantage.
To apply for this opportunity, please enclose your CV in English.
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About AkzoNobel

AkzoNobel has a passion for paint. We’re experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. Headquartered in the Netherlands, we operate in over 80 countries and employ around 35,000 talented people who are passionate about delivering the high performance products and services our customers expect. For more information please visit www.akzonobel.com.
HR Advisor with French/DutchNumer ref.: 10842 36675986

About the assignment

HR Advisor will be a part of global HR Delivery Center providing support within areas of HR Operations, Talent Acquisition, development & implementation of global HR processes.


This position serves as first point of contact for all incoming queries from AkzoNobel’s employees and managers to efficiently handle HR, Payroll and HR-IT related requests and communicate effectively with employees, managers, People Services and On site HR. 

 

 Responsibilities:

  • Responding to questions and cases submitted by AkzoNobel’s employees via telephone or e-mail and registering and controlling client cases in ServiceNow.
  • Updating systems with the data entry requests, focusing on efficiency and quality processing.
  • Responding to basic and moderately complex inquiries about policies and procedures.
  • Showing customers how to retrieve information through the various channels (HR Portal).
  • Maintaining and monitoring case management tickets according to SLA’s.

About you

  • Minimum of 1 year of relevant experience in a customer service environment.
  • Relevant higher education (preferably in HR).
  • Fluent in English and French/Dutch, written and verbal is required.
  • Strong customer focus, and problem-solving skills.
  • Capability of working in a fast-paced, dynamic and multicultural environment.
  • Experience with HR supporting technology (case management software, telephony), knowledge of ServiceNow would be an asset.
  • Experience in HR Shared Service Center, general HR function or BPO structure is a great advantage.

Perks & Benefits

  • Fresh Fruit
  • Team Building Events
  • Learning Cafeteria (incl. Percipio)
  • CSR Initiatives
  • Recognition
  • Luxmed
  • Multisport
  • Additional Insurance
To apply for this opportunity, please enclose your CV in English.

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