Oferta pracy

HR Advisor with German

Shell Business OperationsO firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

Shell Business Operations

Czerwone Maki 85


Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture


  • An energy leader
    Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.

  • Vibrant community
    Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.

  • Opportunies for growth
    Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.

  • Impactful collaboration
    Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary pckage
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

We are looking for:

HR Advisor with GermanNumer ref.: 147005BR_EN
If you enjoy working with people, help them solving problems and advising them, you also enjoy teamwork and prefer to communicate troubles than keeping them for yourself- keep reading!

In our team we are currently looking for a HR passionate that is cheerful, supportive and wants to get known more about of our processes- administration, advisory/consultancy and business support.

If you also love to speak German as we do, apply below.

What exactly will be among your responsibilities:

  • Execution of complex Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People, as well as documentation, including on-going support to employees, especially:

    • Correction and entries of working time for employees on a flexible time schedule in time and quality for Rhineland refinery staff.
    • First point of contact for that matter regarding questions or request for correction.
    • Checking monthly reports about violations of German “Arbeitszeitgesetz” and notifying line managers for further action for several Sites in Germany.
    • Providing reports to HR Advice and staff council to follow up on violations.
    • Monitoring and tracking of responses to ensure compliance.

  • Management of cases according to established ways of working, including:

    • Using case management tool to log queries and updates, create tickets and ensure closure of tickets.
    • WIP management, keeping customers updated on the status of open cases.
    • Taking ownership of end-to-end processes.
    • Handing-off cases to other teams in HR Operations as required.
    • Timely escalation of complex queries to process experts and policy teams.

  • Acting as a country & process focal point for time and attendance process.
  • Liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases.
  • Building partnerships with HR Partners by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices and knowledge sharing.
  • Providing input for Knowledge Management within the team (including creation and ownership of documentation/ job aids). Ensuring the info in Knowledge Management is up-to-date.
  • Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.
  • Adhering to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.


  • Tertiary qualification – preferably in HR or Business Administration.
  • Minimum 1-2 years work experience – previous experience in Shared Service, Call Center, Service environment is an advantage.
  • Exposure to an administration and /or services oriented position preferable.
  • Experience in service excellence is an advantage.
  • English (Good command, both written & oral min. B2)
  • German (Good command, both written & oral - min. C1)
  • SAP experience is an advantage.
  • Strong IT skills (Microsoft suite of products).

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.


Contact us:

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.


Shell in Kraków departments:

Customer Operations Contracting&Procurement Trading&Supply Finance Operations HR Service

External Relations Internal Communications Order to Delivery Lubricants Supply Chain Legal

Retail Technical Asset Operations Creative Solutions

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