Oferta pracy

HR Advisor with German

Shell Business Operations

  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • hybrid work
  • Immediate employment
  • More than one vacancy
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Shell Business Operations

Czerwone Maki 85

Dębniki

Kraków

Your responsibilities

  • HR Operations provides a range of services, focusing on ensuring that Shell employees and line managers get the best support and advice on HR related matters. Since 2015 the Krakow HR Operations team and HR teams in NL, UK, Norway, and Germany have been closely integrated, planning joint agendas and priorities based on both country and business needs. HR Operations supports all aspects of the employee lifecycle for employees located in Europe and Africa, international transfers included.

  • Management of end-to-end cases according to established ways of working, Using Salesforce tool to log queries and updates.

  • Keeping customers updated on the status of open cases. Liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases.

  • Dealing with third-party service providers.

  • Timely escalation of complex queries to senior advisors, SME’s and policy teams.

  • Providing input for Knowledge Management within the team (including creation and ownership of documentation/ job aids).

  • Sharing best practices within the team, striving for continual improvement in service delivery.

Our requirements

  • 1-year work experience – previous experience in Shared Service, Call Centre. Service environment is an advantage.

  • English (Good command, both written & oral).

  • German - B2/C1.

  • Exposure to an administration and /or services-oriented position preferable.

  • Experience in service excellence.

  • SAP, Workday, or Salesforce experience is an advantage.

  • Excel and analytical skills.

What we offer

  • Modern office set-up with its own canteen and discount for meals, coffee corner, relax rooms, bike & car parking space, electric charger for cars and improved accessibility standards

  • Attractive and competitive salary package

  • Programmes that support well-being & mental health: Employee Assistance Programs, medical consultations and coaching sessions

  • Discount for Shell fuel

  • Complex medical care and individual life insurance

  • Assistive technologies and reasonable adjustments for people with disabilities

  • International working environment and collaboration in high vibrant community

  • Work-life balance support: hybrid working & flexible time arrangements, sabbaticals, MultiSport Card, vouchers for cultural and free time activities

  • Additional funds for trainings and certifications / role dependant (ACCA, CIMA, CIPS, Lean Six Sigma)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • no dress code

  • coffee / tea

  • parking space for employees

  • leisure zone

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

  • electric car charger

Recruitment stages
1

Explore current opportunities & vacancies.

2

Discover and apply online

3

Connect with us at interview

4

Final Assessment

Shell in Kraków

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4700 professionals: 4500+ in Kraków and 200 in Warsaw.

Our employees represent 59 nationalities and operate in over 20 different languages.

People with disabilities are more than welcome to apply as we provide reasonable accommodations and assistive technologies for people with diverse disabilities.

If you have disability or special need that requires accommodation, please let us know by completing Application form.

Shell Business Operations Krakow becoming the 1st Shell business by number of staff in Europe. We currently provide operations for almost 40 countries, and are a strong European foothold for divers departments as follow:

- Customer Operations

- Contracting & Procurement

- Trading & Supply

- Finance Operations

- HR Operations

- External Relations

- Internal Communications

- Lubricants Supply Chain

- Legal

- Retail

- Technical Asset Operations

- Creative Solutions

Shell Business Operations

Shell is an international energy company with expertise in the exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals global energy company. Around 84,000 employees across more than 70 countries work together to power progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. We are working to advance disability & enablement, gender balance, culture/ethnicity and LGBT+ inclusion within Shell and the communities where we work.

Shell Business Operations is a key differentiator, delivering competitive advantage for Shell across the world with first-class activities, including simplification, standardization and digitalisation.

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