private medical care
R0091823
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
HR Contact Center Agent with German
Fresenius Medical Care EMEA GBS SP. Z O.O.
- plac Nowy Targ 28, Stare Miasto, WrocławWrocław, Lower Silesia
- offer expired 3 months ago
- contract of employment
- full-time
- junior specialist (Junior)
- hybrid work
- Immediate employment
- remote recruitment
- Робота для іноземцівбез польської
Fresenius Medical Care EMEA GBS SP. Z O.O.
plac Nowy Targ 28
Stare Miasto
Wrocław
Your responsibilities
Responds to routine inquiries from executives, managers and employees relating to general HR policies, practices, processes and systems.
Processes basic HR and benefits transactions and supports the auditing of information.
Initial point of contact for employees with routine HR related inquiries or HR systems and process support
Adheres to established processes, procedures, and systems to resolve employee inquiries.
Provides superior customer service to all employees by promptly responding to employee inquiries in a tactful and discrete way while handling confidential information
Achieves performance measures and adheres to established customer service standards.
Escalates non-routine matters to appropriate individuals or groups.
Maintains records relating to employee inquiries via a case management tool.
Participates in information sharing with other service center representatives; identifies trends and passes recommendations for improvement to the HR Operations representatives (Tier II administration team).
Supports HR team by providing clerical and administrative support.
Assist with various projects as assigned by direct supervisor.
Our requirements
Ability to follow strict policy guidelines and recognize situations requiring call escalation
Strong problem solving, analytical and critical thinking skills.
Excellent written and oral communication skills.
Ability to work in a collaborative but fast-paced team environment.
Proficiency in Microsoft Office Suite.
Workday System knowledge would be an asset
Fluency in English and German language in the business environment
What we offer
Private medical care in LuxMed,
PZU life Insurance,
Unlimited international travel Insurance,
Benefits System platform (multisport card, cinema tickets, online shopping etc.)
Language courses reimbursement,
Work abroad possibility (up to 30 days / year)
Recommendation programme
Life milestone bonus
Holiday allowance
Childcare refund
Occasional gifts
Benefits
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
flexible working time
fruits
Fresenius Medical Care EMEA GBS SP. Z O.O.
Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.