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HR Contact Center Associate with German and English – Home Office based

Adecco Poland Sp. z o.o.O firmie

  • Warszawa, mazowieckie

  • Ogłoszenie wygasło 14 dni temu
  • Rekrutacja zdalna
  • Praca zdalna
  • Pełny etat
  • Asystent

For rapidly expanding e-commerce sector, we are looking for a Contact Center Associate who will join the HR team for the Regional Shared Services for our Client, a well-known multinational e-commerce leader.

HR Contact Center Associate with German and English – Home Office basedNumer ref.: HRCCA/ALD/06/2021

Job Description:

  • Receiving HR queries in German and English via various communication channels (phone, email and other) and resolving them by referring to documentation as FAQ and SOPs and escalate where these cannot be resolved
  • Effective communication both verbally and in written form with employees to resolve queries for the whole employee life-cycle at organization
  • Improving levels of service by actively seeking employee feedback and identifying gaps in the supporting documentation and internal processes
  • Ensuring that each contact is accepted and resolved with a high degree of customer focus

Required to work with us:

  • Fluent in German and English
  • Bachelor’s Degree and/or relevant working experience
  • Computer literacy (Windows, Microsoft Office, Outlook)

 

It’s nice of you to have:

  • Customer service/ HR/ Call center experience
  • Fluency in other European languages
  • Ability to work in international team
  • Flexibility

 

Home Office Requirements:

  • A quiet and private place to work where you will not be disturbed
  • Internet connection from a reliable provider with a speed of at least 20mbps as of Day 1 of your employment

*Home Office based role – can be performed from any location within Poland

What do we offer:

  • attractive salary
  • benefits package, sport card, insurance
  • career development, work for company of pioneers
  • temporary contract
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