sharing the costs of sports activities
WrocławWrocław, Lower Silesia
- Offer expired 14 days ago
- Remote recruitment
- contract of employment
- specialist (Mid / Regular)
First point of contact to our customer base for HR queries
Provide support to our customer base on all core processes provided by HR Services
Caseload management, responding to all employee HR queries within agreed SLAs and in line with the processes of the Global Business Services function
Escalate tasks as appropriate to the broader HR team within agreed SLA
Follow-up cases to resolution
Review and approve notifications in Workday in line with processes
Produce relevant paperwork in line with agreed processes and timelines
Administrative and system support on all HR Cycles as required including on-boarding, off-boarding, performance management cycle
Maintain Personnel files
Adherence to metrics and work within agreed Service Level Agreements
Minimal error rates and dissatisfied customers
Involvement in projects as required
Support the Employee Rewards Scheme (GEM)
Support Great Place to Work (GPTW)
1-2 years of proven work experience in similar position
Good interpersonal skills with the ability to interface with all levels of the organization
Good written and verbal communication skills
Self-motivated, proactive and capable to work independently in a diverse environment
Very good knowledge of MS Office and HR systems
Good understanding of HR processes and general policies; be process SME
Detail oriented with high degree of accuracy and ability to thrive in a fast-paced environment where multi-tasking and prioritizing is needed
Ensure error-free service delivery
Willingness to learn within the role
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
saving & investment scheme
sharing the costs of holidays for kids
employee referral program
Smith&Nephew Sp. z o.o.
At Smith+Nephew, global medical technology company, we design and make technology that takes the limits off living, and we help healthcare professionals achieve the same goal. Together we improve life, while also improving performance. This formed the basis for our purpose, #LifeUnlimited, and our culture pillars of Care, Collaboration and Courage.
Care means that we show empathy and understanding for each other, our customers and patients.
Collaboration means we work together as a team, based on mutual trust and respect.
Courage is about continuous learning, innovation and accountability.
Working as part of a team and reporting to the GBS HR Services Lead, this role will be responsible for providing excellent customer service and performing HR administrative duties relating to all core processes provided by HR Services EMEA. With a customer focused and professional manner, this role will be the first point of contact for HR queries from our customer base comprising of employees & managers at all levels and from all areas of the business. Duties will also include supporting and educating our customers in using the Company’s HR System (Workday), review and approval of notifications in Workday and producing relevant paperwork in line with agreed internal processes. Having excellent organizational and administrative skills this person will manage their caseload and respond to all HR queries within agreed Service Level Agreements and in line with the processes of the Global Business Services function.