Oferta pracy

HR Delivery Specialist with German - HR Contact Center

Schaeffler Global Services Europe Sp. z o.o.

Schaeffler Global Services Europe Sp. z o.o.

plac Nowy Targ 28


Your responsibilities

  • First level of support for HR queries from different process areas coming through remote channels: phone/Skype, ticketing system, e-mail (with phone/Skype being crucial part of daily work)

  • Support in navigation through different HR systems and processes

  • General data maintenance in HR systems

  • General administration support to the HR department in different process areas (i.e. HR Data Management, Travel Management, Training Administration, Time & Attendance etc.)

  • Administration of HR Knowledge Base (i.e. maintenance, updates and monitoring of content related to frequently asked questions, HR policies and procedures)

  • Preparation of HR process documentation

  • Close cooperation with next support levels within HR organization to ensure smooth customer service, knowledge exchange and mutual support

  • Participation in transition and implementation projects (due to the start-up character of the Center in Wroclaw there may be opportunities to travel and participate in diverse projects)

  • Other ad hoc HR administration tasks

Our requirements

  • Organizational talent with strong skills in communication, multitasking and customer orientation

  • High level of empathy and emotional intelligence combined with ability to effectively manage customers and stakeholders via phone/remote channels

  • Very good German and English language skills (enabling effective communication with native speakers via phone/remote channels)

  • First professional experience in Contact/Call Centers and/or administration work (preferably in HR and/or Shared Service Center environment)

  • Knowledge and experience in MS Office usage (especially MS Excel, Outlook, Word, PowerPoint)

  • Knowledge and experience in usage of ERP systems (i.e. SAP, Workday) and/or willingness to become familiar with new tools

  • Open for change and dynamic working environment

  • Able to work independently and with solution oriented can-do approach

  • Focused on high quality and continuous improvement

What we offer

  • Opportunity to work in a start up atmosphere

  • Long-term, stable employment

  • Market remuneration

  • Modern office in the center of Wroclaw

  • Package of benefits including medical care

  • Career and development opportunities

  • Benefits

  • private medical care

  • flexible working time

  • dental care

  • extra social benefits

  • Concierge

  • Cafeteria system with tailored broad catalogue

  • Employee Engagement, Charity & CSR

Schaeffler Global Services Europe Sp. z o.o.

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

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Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.