Oferta pracy

HR Direct Representatives with German (HR OPS)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • More than one vacancy
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Resolving HR problems for German internal customers

  • Ensure optimal service levels by following operational procedures

  • Collect and share best practices and feedback from employees for continuous process improvements

  • Use a professional and employee-focused approach to handle inquiries; ensure a quality customer experience by using soft skills and empathy to diffuse difficult situations; ensure excellent verbal and written communication skills are exercised at all times

  • Builds an excellent relationship with stakeholders and ensure best quality account management while resolving customer inquiries

  • Mentor new joinees

  • Ensure company and employee privacy, where appropriate, including confidentiality and protection of sensitive employee information

  • Contribute toward translating employee feedback into operational recommendations and outcomes

Our requirements

  • 1 + years Human Resources experience or equivalent is a plus

  • Must be proficient in language(s) required by the process (German and English)

  • Must be customer focused and have the ability to thrive in a team environment seeking feedback and open to development

  • Proficiency with personal computers and basic software packages and specialised applications

  • Excellent verbal and written communication skills

  • Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn

What we offer

  • Stable job in professional team,

  • Interesting path of career in an international organization,

  • Consistent scope of responsibilities,

  • Private health care, employees’ benefits.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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