sharing the costs of sports activities
HR Global Employee Support Analyst
J.P. Morgan Poland Services sp. z o.o.
- aleja Jana Pawła II 19, Wola, WarszawaWarszawa, Masovian
- offer expired 2 months ago
- contract of employment
- specialist (Mid / Regular)
- remote recruitment
HR Global Employee Support (GES) Operations for EMEA ex-UK employees – to include but not limited to the following:
Supporting employee request process, coordinating resolution of queries and escalations where needed, partnering with the HR business partners, Employee Relations, Payroll, and other HR functions on any ad-hoc projects
Tracking and processing HR-related invoices
Supporting benefits administration
Administration of Leave of Absence process
Compiling various reports and documentation to support in-location team
Supporting resolution of a broad spectrum of queries from both HR partner teams and employees
Ensuring detailed SOPs are documented for all work streams. Monitoring ongoing maintenance to ensure current.
Engagement in HRSD projects and new book of work items, as required
At least 2 years of experience in an operational role, preferably within HR administration/services area
Ability to prioritise and manage own workload in a pressurised and deadline driven environment, operating within tight timeframes.
Strong project management skills, organizational skills, attention to detail
Ability to build and leverage a strong network of partnerships across multiple locations and with the external vendors
Strong Excel and PowerPoint skills and working level knowledge of Word desired
Ability to run with several tasks concurrently, ensuring that all tasks are always seen through to resolution whilst maintaining a high degree of accuracy.
Excellent communication skills, both written and verbal.
Strong interpersonal skills with the ability to deal with employees across all levels of the organization in a sensitive manner.
Fluent in English (French is an advantage)
private medical care
remote work opportunities
retirement pension plan
coffee / tea
extra social benefits
employee referral program
Human Resources Global Employee Support (GES) team provides the full range of local HR operational services, including, but not limited to payroll, employee benefits, health & safety, on- & offboarding, data management & Management Information System linked with global HR systems as well as local time & attendance tracking and benefit administration.
Overall Role Objective:
As a GES Operations Specialist, you will be responsible for delivering a best in class, simplified, personalized and digitized employee experience through superior service and operational excellence. This includes, but is not limited to, providing advisory support on matters related to relocation within the EMEA region. You will be required to adhere to established processes and guidelines in support of clients and partners, including managers, employees, and HR teams. As part of your daily duties you will interact with employees at various levels on a range of topics and/or issues (complex, sensitive, routine, etc.) requiring attention to detail, empathy, ability to troubleshoot, taking ownership and accuracy of work while maintaining a high quality standard and ensuring data integrity.