private medical care
HR Help Center Operations Manager
- Marynarska 15, Mokotów, WarszawaWarszawa, Masovian
- offer expired 3 months ago
- contract of employment
- team manager
- hybrid work
- remote recruitment
Act as subject matter expert to review, design, and document processes for end to end processing (hire to retire)– providing input to global processes and identifying and documenting localizations, as needed. Organize and facilitate ongoing development, evaluation/testing, and maintenance of documentation to ensure complete, accurate, and up-to-date depiction of procedures
Deploy and monitor global standard payroll processes, to ensue Alcon is effectively gaining from economies of scale, utilizing technologies and operating systems to support agreed Service Delivery Model for Alcon
Drive Alcon services compliance on all processes and procedures (taking into account localizations), Self-Service, and Data Analytics & Reporting requirements
Drive process improvement throughout the team
Enable effective hand-off of data between upstream and downstream constituencies (e.g., Employees, Managers, HR Business Partners, COEs, Finance, Tax Authorities), as required
Ensure team members observe and enforce Alcon’s data privacy policies
Focusing on identification, selection, and retention of world-class talent to ensure a dynamic pipeline of talent
Lead Center level and global cross functional projects
Leads, supports and coaches the team in the delivery of the current scope, deployment and adoption of any new system or technology, manages priorities, ensures activities are handled effectively by modifying plans and actions in own areas of accountability.
Monitor and report standard SLAs and key process and operational metrics (KPIs)
Monitor service delivery performance of Alcon team and take corrective action, as necessary
Monitor, track and ensure compliance of service SLAs of third party supplier(s)
Oversee day-to-day operational effectiveness of regional payroll vendor(s) and payroll specialists from data collection through downstream delivery of pay to employees, pay data to GL / third parties / statutory authorities
Partner closely with COEs, HRBPs and other global teams for the delivery of all policies, programs and tasks across the region. The role also partners closely with the above stakeholders across geographies, to drive standardization, improvements and effectiveness of services provided, utilizing relevant measurement and feedback tools to ensure the quality and value of service delivered meets standards and Operating / Service Level Agreements.
Partnering with client leadership and local HR counterparts to plan and execute strategies that ensure maximum engagement of human resource capital
Possess knowledge of project management principles and ability to use it in practice in HR operational work
Proactively stay up-to-date on trends and developments within payroll space, constantly researching and implementing best practices as appropriate; Work to enhance the capability of self and team
Provide excellent human resources partnership to the management team and associates including input and direction regarding team development, organizational development, personal/professional development of associates, and employee relations matters.
Provide inputs to Payroll Global Process Owner on global process design / process localizations, vendor performance and pay practices
Provide leadership in support of organizational direction and culture. Manage employee performance using established company tools/methodology and set an example for team members
Sets high standards and committed to continuous improvement
Support end to end process execution on issue escalation, clarification, resolution and closure of issues
Transitioning work related to the various employee life cycle stages into the AGS and leading the transformation of the HR Operations team at AGS Warsaw from Process to a Value center.
Strong communications skills (verbal and written); especially in a multi-cultural team & customer environment.
Strong leadership skills in a matrix environment
Strong collaborative partnership skills to ensure the effective execution of end to end lifecycle processing across the stakeholders
Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems
Strong planning, organization, delegation, problem solving, and decision-making abilities
Skilled in effective leadership, people management, and development
Can be trusted to maintain confidential information
Strong process-orientation and process improvement mindset
The ability to fluently read, write, understand and communicate in English.
Bachelor’s degree in business, HR, or related discipline required
7+ years of experience supporting HR Systems, Payroll, Timekeeping & general HR Processes
5+ years in HR Systems (at least 2 year in Workday HCM or Payroll & Time Management Systems such as ADP, SD Worx, NGA, Kronos)
5+ years supporting countries in Center regional area including in depth knowledge of local labor law and regulatory statutes
2+ years in ServiceNow or other case management system
5+ years working in an HR Shared Services or Payroll/Timekeeping environment
If majority of the experience is in one area; required to have at least 3 years in the other area.
2+ years as leader of multinational/multi-lingual teams
4+ years as manager of others
1+ years actively using Six Sigma or other CI methodologies
Advanced experience using MS office suite (special focus on word, powerpoint & excel)
Knowledge of HR Shared Services operations across multiple countries
External Suppliers (Third Party) payroll service delivery and vendor management capabilities
Functional deployment of payroll solutions (experience with requirements documentation, testing and change management)
Payroll policy administration, process design, issue escalation and management
Need to understand complex matrix of laws, policies and labor agreements and interpret for others in an understandable manner, and use appropriate judgment in involving the next level or other resources in decision-making.
Payroll, Time Management, HCM Systems experience required. Examples of systems in use: ADP, Kronos, SDWorx, Workday.
Ability to work & lead effectively in an environment subject to changing priorities and short deadlines
Shifting work schedule might be required depending on the critical deliverables and the urgent requirements of countries supported
Experience leading teams of multiple nationalities and languages
remote work opportunities
flexible working time
corporate products and services at discounted prices
corporate sports team
doctor’s duty hours in the office
video games at work
coffee / tea
parking space for employees
Alcon is the global leader in eye care, dedicated to helping people see brilliantly. With our 75-year heritage, we are the largest eye care device company in the world – with complementary businesses in Surgical and Vision Care. Being a truly global company, we work in over 70 countries and serve patients in more than 140 countries.
Alcon Global Services (AGS) is a dynamic team providing critical shared-services support to the Alcon organization worldwide – in areas like Finance, IT, HR, Quality, and more. Our objective in AGS is simple – ensuring the satisfaction of our internal clients and contributing to an outstanding experience for Alcon’s customers worldwide.
Join Alcon and help the world See Brilliantly!