HR Help Center Operations Manager

Your responsibilities

• Act as subject matter expert to review, design, and document processes for end to end processing (hire to retire)– providing input to global processes and identifying and documenting localizations, as needed. Organize and facilitate ongoing development, evaluation/testing, and maintenance of documentation to ensure complete, accurate, and up-to-date depiction of procedures

• Deploy and monitor global standard payroll processes, to ensue Alcon is effectively gaining from economies of scale, utilizing technologies and operating systems to support agreed Service Delivery Model for Alcon

• Drive Alcon services compliance on all processes and procedures (taking into account localizations), Self-Service, and Data Analytics & Reporting requirements

• Drive process improvement throughout the team

• Enable effective hand-off of data between upstream and downstream constituencies (e.g., Employees, Managers, HR Business Partners, COEs, Finance, Tax Authorities), as required

• Ensure team members observe and enforce Alcon’s data privacy policies

• Focusing on identification, selection, and retention of world-class talent to ensure a dynamic pipeline of talent

• Lead Center level and global cross functional projects

• Leads, supports and coaches the team in the delivery of the current scope, deployment and adoption of any new system or technology, manages priorities, ensures activities are handled effectively by modifying plans and actions in own areas of accountability.

• Monitor and report standard SLAs and key process and operational metrics (KPIs)

• Monitor service delivery performance of Alcon team and take corrective action, as necessary

• Monitor, track and ensure compliance of service SLAs of third party supplier(s)

• Oversee day-to-day operational effectiveness of regional payroll vendor(s) and payroll specialists from data collection through downstream delivery of pay to employees, pay data to GL / third parties / statutory authorities

• Partner closely with COEs, HRBPs and other global teams for the delivery of all policies, programs and tasks across the region. The role also partners closely with the above stakeholders across geographies, to drive standardization, improvements and effectiveness of services provided, utilizing relevant measurement and feedback tools to ensure the quality and value of service delivered meets standards and Operating / Service Level Agreements.

• Partnering with client leadership and local HR counterparts to plan and execute strategies that ensure maximum engagement of human resource capital

• Possess knowledge of project management principles and ability to use it in practice in HR operational work

• Proactively stay up-to-date on trends and developments within payroll space, constantly researching and implementing best practices as appropriate; Work to enhance the capability of self and team

• Provide excellent human resources partnership to the management team and associates including input and direction regarding team development, organizational development, personal/professional development of associates, and employee relations matters.

• Provide inputs to Payroll Global Process Owner on global process design / process localizations, vendor performance and pay practices

• Provide leadership in support of organizational direction and culture. Manage employee performance using established company tools/methodology and set an example for team members

• Sets high standards and committed to continuous improvement

• Support end to end process execution on issue escalation, clarification, resolution and closure of issues

• Transitioning work related to the various employee life cycle stages into the AGS and leading the transformation of the HR Operations team at AGS Warsaw from Process to a Value center.

Our requirements