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HR Help Center Operations Manager

Alcon Polska

Alcon Polska

Marynarska 15



Your responsibilities

  • Act as subject matter expert to review, design, and document processes for end to end processing (hire to retire)– providing input to global processes and identifying and documenting localizations, as needed. Organize and facilitate ongoing development, evaluation/testing, and maintenance of documentation to ensure complete, accurate, and up-to-date depiction of procedures

  • Deploy and monitor global standard payroll processes, to ensue Alcon is effectively gaining from economies of scale, utilizing technologies and operating systems to support agreed Service Delivery Model for Alcon

  • Drive Alcon services compliance on all processes and procedures (taking into account localizations), Self-Service, and Data Analytics & Reporting requirements

  • Drive process improvement throughout the team

  • Enable effective hand-off of data between upstream and downstream constituencies (e.g., Employees, Managers, HR Business Partners, COEs, Finance, Tax Authorities), as required

  • Ensure team members observe and enforce Alcon’s data privacy policies

  • Focusing on identification, selection, and retention of world-class talent to ensure a dynamic pipeline of talent

  • Lead Center level and global cross functional projects

  • Leads, supports and coaches the team in the delivery of the current scope, deployment and adoption of any new system or technology, manages priorities, ensures activities are handled effectively by modifying plans and actions in own areas of accountability.

  • Monitor and report standard SLAs and key process and operational metrics (KPIs)

  • Monitor service delivery performance of Alcon team and take corrective action, as necessary

  • Monitor, track and ensure compliance of service SLAs of third party supplier(s)

  • Oversee day-to-day operational effectiveness of regional payroll vendor(s) and payroll specialists from data collection through downstream delivery of pay to employees, pay data to GL / third parties / statutory authorities

  • Partner closely with COEs, HRBPs and other global teams for the delivery of all policies, programs and tasks across the region. The role also partners closely with the above stakeholders across geographies, to drive standardization, improvements and effectiveness of services provided, utilizing relevant measurement and feedback tools to ensure the quality and value of service delivered meets standards and Operating / Service Level Agreements.

  • Partnering with client leadership and local HR counterparts to plan and execute strategies that ensure maximum engagement of human resource capital

  • Possess knowledge of project management principles and ability to use it in practice in HR operational work

  • Proactively stay up-to-date on trends and developments within payroll space, constantly researching and implementing best practices as appropriate; Work to enhance the capability of self and team

  • Provide excellent human resources partnership to the management team and associates including input and direction regarding team development, organizational development, personal/professional development of associates, and employee relations matters.

  • Provide inputs to Payroll Global Process Owner on global process design / process localizations, vendor performance and pay practices

  • Provide leadership in support of organizational direction and culture. Manage employee performance using established company tools/methodology and set an example for team members

  • Sets high standards and committed to continuous improvement

  • Support end to end process execution on issue escalation, clarification, resolution and closure of issues

  • Transitioning work related to the various employee life cycle stages into the AGS and leading the transformation of the HR Operations team at AGS Warsaw from Process to a Value center.

Our requirements

  • Strong communications skills (verbal and written); especially in a multi-cultural team & customer environment.

  • Strong leadership skills in a matrix environment

  • Strong collaborative partnership skills to ensure the effective execution of end to end lifecycle processing across the stakeholders

  • Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems

  • Strong planning, organization, delegation, problem solving, and decision-making abilities

  • Skilled in effective leadership, people management, and development

  • Can be trusted to maintain confidential information

  • Strong process-orientation and process improvement mindset

  • The ability to fluently read, write, understand and communicate in English.

  • Bachelor’s degree in business, HR, or related discipline required


  • 7+ years of experience supporting HR Systems, Payroll, Timekeeping & general HR Processes

  • 5+ years in HR Systems (at least 2 year in Workday HCM or Payroll & Time Management Systems such as ADP, SD Worx, NGA, Kronos)

  • 5+ years supporting countries in Center regional area including in depth knowledge of local labor law and regulatory statutes

  • 2+ years in ServiceNow or other case management system

  • 5+ years working in an HR Shared Services or Payroll/Timekeeping environment

  • If majority of the experience is in one area; required to have at least 3 years in the other area.

  • 2+ years as leader of multinational/multi-lingual teams

  • 4+ years as manager of others

  • 1+ years actively using Six Sigma or other CI methodologies

  • Advanced experience using MS office suite (special focus on word, powerpoint & excel)

  • Knowledge of HR Shared Services operations across multiple countries

  • External Suppliers (Third Party) payroll service delivery and vendor management capabilities

  • Functional deployment of payroll solutions (experience with requirements documentation, testing and change management)

  • Payroll policy administration, process design, issue escalation and management

  • Need to understand complex matrix of laws, policies and labor agreements and interpret for others in an understandable manner, and use appropriate judgment in involving the next level or other resources in decision-making.

  • Payroll, Time Management, HCM Systems experience required. Examples of systems in use: ADP, Kronos, SDWorx, Workday.

  • Ability to work & lead effectively in an environment subject to changing priorities and short deadlines

  • Shifting work schedule might be required depending on the critical deliverables and the urgent requirements of countries supported

  • Experience leading teams of multiple nationalities and languages


  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • video games at work

  • coffee / tea

  • drinks

  • parking space for employees

  • leisure zone

  • charity initiatives

Alcon Polska

Alcon is the global leader in eye care, dedicated to helping people see brilliantly. With our 75-year heritage, we are the largest eye care device company in the world – with complementary businesses in Surgical and Vision Care. Being a truly global company, we work in over 70 countries and serve patients in more than 140 countries.

Alcon Global Services (AGS) is a dynamic team providing critical shared-services support to the Alcon organization worldwide – in areas like Finance, IT, HR, Quality, and more. Our objective in AGS is simple – ensuring the satisfaction of our internal clients and contributing to an outstanding experience for Alcon’s customers worldwide.

Join Alcon and help the world See Brilliantly!

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