Oferta pracy

HR (MyP&O) Operations Analyst

Mars Polska sp. z o.o.

  • Warszawa

    Warszawa, Masovian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

Your responsibilities

  • Troubleshoot and resolve HR inquiries through various intake channels (Phone, Webchat & General Requests) regarding HR Programs, Policies, Processes (Local & Global) and Systems using available internal resources such as standard scripts, FAQs, policy manuals and desktop procedures in WorkDay and ServiceNow

  • Coach service users on how to use HR systems and applicable processes

  • Resolve issues while projecting and maintaining a professional customer service attitude and anticipating customer needs

  • Ensure the confidentiality, accuracy and timely maintenance of Associate inquiries and data in compliance with data privacy and GDPR requirements.

  • Prioritize work according to agreed standards in order to achieve SLAs, CSAT, FAR results. Support other team members in case resolution to meet performance metrics.

  • Develop and maintain working knowledge of HR Programs, Policies, Processes and Systems, Guidelines and Program Procedures

  • Build country processes expertise for the supported countries and potentially beyond

  • Maintain operational documents used to perform daily tasks, ensure knowledge of

  • processes/steps/responsibilities is properly captured and documentation is updated in a timely manner

  • Actively look for areas of improvement to identify Continuous Improvement (CI) initiatives

Our requirements

  • Fluency in English and Spanish or German or French or Portuguese

  • Bachelor’s Degree or equivalent, preferably in HR, Communications, and/or Business

  • 1 or more years of general HR experience preferred previous experience in Shared Services/Call Center environment is an advantage

  • Familiarity with HR processes and practices

  • Ability to navigate with proficiency across various HR Systems (i.e. WorkDay & ServiceNow) will be an asset

  • Ability to deliver high quality customer service while managing high volume of inquiries and services

  • Demonstrated problem solving and conflict management skills with the ability to deliver high quality customer service while maintaining a positive and professional manner.

  • Ability to prioritize multiple tasks in fast-paced environment with strong organization and time management skills.

  • Ability to handle and maintain confidential and sensitive information.

  • Strong oral and written communication skills

  • Strong listening skills

What we offer

  • Contract of employment

  • Attractive financial conditions with Business Bonus and Christmas Bonus

  • We will also look after your safety and wellbeing by offering you rich benefits package incl. life insurance, medical care and Employee Assistance program

  • Extra savings scheme to support You in long perspective

  • Support in career building through personalized development plan

  • Attractive discounts on our products and access to limited series offers that Your family and friend will love

  • Possibility to participate in volunteering initiatives during working hours

  • A modern office in the city center where You can bring Your pet

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • corporate products and services at discounted prices

  • retirement pension plan

  • saving & investment scheme

  • sharing the costs of tickets to the movies, theater

  • employee referral program

  • charity initiatives

  • Lunch card

Recruitment stages

Registration and application


Telephone/Virtual interview with the recruiter


Participation in the virtual recruitment panel


Start of work

Apply now and upload you profile in English.

Mars Polska sp. z o.o.

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love: M&M’S®, SNICKERS®, TWIX®, MILKY WAY®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, ORBIT®, SKITTLES®, UNCLE BEN'S®. Since our Associates are as different as our products are, we offer each of them an individual approach to development and want to ensure a long career.

The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day. The world we want tomorrow starts with how we do business today.

Mars operates in more than 80 countries, in Poland for nearly 30 years. Our offices and factories are located in Warsaw, Poznań, Niepołomice near Kraków, Sochaczew and Błonie. Our sales department is active throughout the country. In addition to production and sales, Poland is also home to global shared service centers.

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