Pracuj.plsharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyHR (MyP&O) Operations Analyst
Mars Polska sp. z o.o.
Warszawa
Warszawa, Masovian- offer expired over a month ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- remote recruitment
Your responsibilities
Troubleshoot and resolve HR inquiries through various intake channels (Phone, Webchat & General Requests) regarding HR Programs, Policies, Processes (Local & Global) and Systems using available internal resources such as standard scripts, FAQs, policy manuals and desktop procedures in WorkDay and ServiceNow
Coach service users on how to use HR systems and applicable processes
Resolve issues while projecting and maintaining a professional customer service attitude and anticipating customer needs
Ensure the confidentiality, accuracy and timely maintenance of Associate inquiries and data in compliance with data privacy and GDPR requirements.
Prioritize work according to agreed standards in order to achieve SLAs, CSAT, FAR results. Support other team members in case resolution to meet performance metrics.
Develop and maintain working knowledge of HR Programs, Policies, Processes and Systems, Guidelines and Program Procedures
Build country processes expertise for the supported countries and potentially beyond
Maintain operational documents used to perform daily tasks, ensure knowledge of
processes/steps/responsibilities is properly captured and documentation is updated in a timely manner
Actively look for areas of improvement to identify Continuous Improvement (CI) initiatives
Our requirements
Fluency in English and Spanish or German or French or Portuguese
Bachelor’s Degree or equivalent, preferably in HR, Communications, and/or Business
1 or more years of general HR experience preferred previous experience in Shared Services/Call Center environment is an advantage
Familiarity with HR processes and practices
Ability to navigate with proficiency across various HR Systems (i.e. WorkDay & ServiceNow) will be an asset
Ability to deliver high quality customer service while managing high volume of inquiries and services
Demonstrated problem solving and conflict management skills with the ability to deliver high quality customer service while maintaining a positive and professional manner.
Ability to prioritize multiple tasks in fast-paced environment with strong organization and time management skills.
Ability to handle and maintain confidential and sensitive information.
Strong oral and written communication skills
Strong listening skills
What we offer
Contract of employment
Attractive financial conditions with Business Bonus and Christmas Bonus
We will also look after your safety and wellbeing by offering you rich benefits package incl. life insurance, medical care and Employee Assistance program
Extra savings scheme to support You in long perspective
Support in career building through personalized development plan
Attractive discounts on our products and access to limited series offers that Your family and friend will love
Possibility to participate in volunteering initiatives during working hours
A modern office in the city center where You can bring Your pet
Benefits
private medical care
life insurance
remote work opportunities
corporate products and services at discounted prices
retirement pension plan
saving & investment scheme
sharing the costs of tickets to the movies, theater
employee referral program
charity initiatives
Lunch card
Recruitment stages
1
Registration and application
2
Telephone/Virtual interview with the recruiter
3
Participation in the virtual recruitment panel
4
Start of work
Apply now and upload you profile in English.
Mars Polska sp. z o.o.
Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love: M&M’S®, SNICKERS®, TWIX®, MILKY WAY®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, ORBIT®, SKITTLES®, UNCLE BEN'S®. Since our Associates are as different as our products are, we offer each of them an individual approach to development and want to ensure a long career.
The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day. The world we want tomorrow starts with how we do business today.
Mars operates in more than 80 countries, in Poland for nearly 30 years. Our offices and factories are located in Warsaw, Poznań, Niepołomice near Kraków, Sochaczew and Błonie. Our sales department is active throughout the country. In addition to production and sales, Poland is also home to global shared service centers.