Oferta pracy

HR Operations Coordinator

Pepsico Global Business Services

  • Aleja Pokoju 18, Kraków
    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • remote recruitment

Pepsico Global Business Services

Aleja Pokoju 18


Your responsibilities

  • As HR Operations Coordinator, you will be responsible for employee services processes and transactions to be completed for the respective process based on the agreed service catalog and SLAs under the direct supervision of the manager. The role will be responsible to deliver standardized reporting and analytics for the work assigned and will leverage required HR systems and tools to meet the process requirements based out on the Krakow GBS site.The role requires strong process orientation and SLA adherence experience and the ability to partner with global markets as required to complete the transactions based on off-shore locations to deliver agreed SLA-based customer service.

  • Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement.

  • Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.

  • Identify service delivery and process improvement opportunities in the assigned process.

  • Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company, and process requirements.

  • Partner with team to execute plans to improve customer satisfaction with a focus on processes.

  • Represent technical, functional, and customer perspective when making decisions: database requirements, integration of systems, internal clients, and the broader shared services organization.

  • Manage escalation and takes ownership for ultimate issue resolution.

  • Ensure smooth onboarding, training, process, and support documentation and aids for colleagues as needed.

  • Ensure knowledge management platform is updated.

  • Act as a point of contact for employees and managers for all administrative queries and provision of administrative support.

  • Delivering HR administration to the highest standards and in a timely manner (including; filing, letters, payroll processing, maternity, leavers, new hires, job changes, training, invoices, etc.).

  • Day-to-day maintenance of HR Systems to ensure 100% data integrity and confidentiality of all employee records.

  • Liaising with the HR Compensation & Benefits team, to ensure accurate and timely administration of annual benefits schemes including Simplyflex, Pensions, Long Service Awards, etc.

  • Managing monthly and periodical reporting of HR data.

  • Ensuring audit compliance including, starters and leavers audit, work permits, quarterly recruitment audit, PDR audits, etc.

Our requirements

  • 2 years experience in HR Shared Services process and SLA management experience.

  • Service management and ticket management system experience.

  • Customer orientation and attention to detail and accuracy.

  • Process management and continuous improvement with a focus on optimization and productivity.

  • Ability to work with different geographies and cultural experience sensitivity.

  • Demonstrated ability to use initiative, work proactively and adapt quickly to a constantly changing environment.

  • Excellent PC skills (including intermediate levels of Outlook, PowerPoint, Word and Excel).

  • Excellent time management and prioritizing skills to effectively manage a complex and varied workload and conflicting priorities within a fast-paced environment.

  • Excellent communication skills at all levels with the ability to build trust and positive relationships with employees.

  • Tenacity, patience, confidentiality, and integrity in dealing with employees at all levels.


  • Experience in using HR Management systems, e.g. Oracle, SAP, would be beneficial.

  • Strong proven administration skills – experience within a busy HR environment would be ideal but is not essential.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate sports team

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • drinks

  • parking space for employees

  • leisure zone

  • sharing the costs of tourist services

  • sharing the costs of tickets to the movies, theater

  • employee referral program

  • charity initiatives

Pepsico Global Business Services

PepsiCo is a global food and beverage leader with a great products portfolio including Pepsi, Lay’s, Gatorade, or Quaker – brands that are loved throughout the world.

Global Business Services (GBS) is a growing function within PepsiCo that leverages one strategy and common approach to introduce new, technology-driven capabilities and elevate service quality while meeting the current and future needs of the business. Work that can be delivered effectively and efficiently at scale is centralized and managed in GBS locations around the world. GBS is currently operating out of Krakow, Cairo, Hyderabad, Mexico City, and Voronezh. Capabilities delivered to the business include Finance Planning and Control, Human Resources, Marketing, Insights, and Sales.

If you want to work in a fun environment that makes a real impact, celebrates success and encourages your personal growth, then we’ve got the stage for your talent.

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