sharing the costs of sports activities
1177348
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
HR Operations Lead
Hays Poland
Gdańsk
Gdańsk, Pomeranian- offer expired 3 months ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- hybrid work
- Immediate employment
Recruitment for
our Client, a fast-growing, global company from Digital Solutions industry, we are currently looking for an HR Operations Lead who will join a newly created team based in Gdańsk.
Your responsibilities
Team management and development
Lead, motivate, coach and organise team members to adhere to Company’s core values and deliver a high level of team member engagement
Participation in transition process and additional projects
Monitoring efficiency of resolving customer queries and tickets
Maximise customer (internal and external) satisfaction
Ensure monthly team and individual targets are met
Identify process efficiencies to increase speed, accuracy & value add of transactional processing
Solving escalation, the management of queries & resolution ensuring quality and quick response to customers and other Shared Services peers
Monthly statistical reporting submission and input into fiscal updates
Work with other Company Shared Service entities to ensure alignment of structure, process and procedure, sharing best practice across Company Shared Services and driving continuous improvement.
Employer requirements
First experience in people and project management gained in SSC environment
Fluency in English
Working knowledge of MS Office tools
Working knowledge of Oracle and Siebel
Experience with Lean Six Sigma is a plus
Excellent skills in building positive relations with team members and clients
What employer offers
Hybrid model (twice a week in the office)
Opportunity to participate in building a new team
Newly refurbished office (with massage chair )
Possibility to participate in volunteering projects during working hours up to 2 days
Additional paid days off for anniversary years
Standard benefit (private medical care, sport card, group insurance)
Integrations days and events
Benefits
private medical care
life insurance
remote work opportunities