HR Operations & Payroll Manager

Your responsibilities

team:

manage, coach and support dedicated team

support the development, upskilling, and ongoing career progression of the team.

coordinate development plans of team members,

company strategy:

work collaboratively with other members in support of company business and HR strategy.

provide insight and support for HR & Payroll global & regional strategy and service delivery model.

ensure all transactional and administration case activity is completed on time and within agreed SLA’s. Implement sampling checks to confirm the expected quality is maintained.

HR operations:

ensure that team is established as the ‘point-of-contact’ for all colleagues and people managers’ HR Tier 0 / Tier 1 / Tier 2 type of inquiries.

provide commentary on the monthly service partnership and suggestions for service improvement to Director, HRBPs, and HR Leads as appropriate.

coordinate the HR Operations Service Delivery efforts in constantly looking for ways to optimize the support

ensure all templates and standard operating procedures (SOPs) used by the team are kept up to date.

support continuous improvement

facilitate Hire-to-Retire (H2R) employment changes, checking and signing the contractual documentation

payroll operation:

ensure weekly & monthly end-to-end payroll processing

manage payroll processing of all hire-to-retire colleagues’ life-cycle events, i.e. joiners, leavers, and changes.

liaise with Total Rewards CoE and Finance to effectively process any one-time payments, bonuses, sales commissions, sales incentives etc.

Secure Time & Attendance (T&A) and Absence & Leaves (A&L) administration via HR technology and provide T&A and A&L data for payroll processing.

manage escalations, resolve issues related to payroll and responding to complex pay / tax queries.

collaborate on daily basis with finance departament

liaise with 3rd party payroll vendors on statutory and financial reporting and statements.

manage day-to-day relationships with 3rd party payroll vendors.

cooperation with stakeholders

proactively engage with key stakeholders, customers, colleagues, and people managers

promote and support the business to leverage the tools and services in most effective way for service delivery and great colleague experience.

act as first point of escalation for customer complaints

compliance:

ensure that your team meet compliance, SOX, and statutory requirements

collaborate with internal and external audit teams, government agencies/bodies, tax and social security external agencies for any related inquiries

manage audit and compliance requirements

ensure account balances, detailed records, and processes comply with company and legal regulations,

HR technology

make sure that HR systems, i.e. Workday, ServiceNow, are being used in the most efficient way

if needed, raise any HR and Payroll system issues to HR Technology CoE

support and/or lead any system enhancement efforts as appropriate

with other HR CoEs, and relevant stakeholders, ensure that all relevant documents, policies are consistently reviewed and updated

Employer requirements

What employer offers