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HR Ops Coordinator

Pepsico Global Business Services

  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
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Pepsico Global Business Services

Aleja Pokoju 18



Your responsibilities

  • Delivering HR administration to the highest standards and in a timely manner (including: new hires, filing, letters, maternity, leavers, job changes, training, invoices, etc.).

  • Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement

  • Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs

  • Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company, and process requirements

  • Partner with team to execute plans to improve customer satisfaction with a focus on processes

  • Manage escalation and takes ownership for ultimate issue resolution

  • Ensure smooth onboarding, training, process, and support documentation and aids for colleagues as needed

  • Ensure the knowledge management platform is updated

  • Act as a point of contact for employees and managers for all administrative queries and provision of administrative support

  • Day-to-day maintenance of HR Systems to ensure 100% data integrity and confidentiality of all employee records

  • Liaising with the HR Compensation & Benefits team, to ensure accurate and timely administration of benefits schemes

  • Managing monthly and periodical reporting of HR data

  • Ensuring audit compliance including, starters and leavers audit, quarterly recruitment audit, etc.

Our requirements

  • Fluent in written and verbal Polish

  • Customer orientation and attention to detail and accuracy

  • Process management and continuous improvement with a focus on optimization and productivity

  • Demonstrated ability to use initiative, work proactively and adapt quickly to a constantly changing environment

  • Excellent PC skills (including intermediate levels of Outlook, PowerPoint, Word and Excel)

  • Time management and prioritizing skills to effectively manage a complex and varied workload and conflicting priorities within a fast-paced environment

  • Good communication skills at all levels with the ability to build trust and positive relationships with employees

  • Tenacity, patience, confidentiality, and integrity in dealing with employees at all levels


  • Experience in using HR Management systems, e.g. Oracle, SAP, would be beneficial.

  • Experience within HR Shared Services process and SLA management experience would be ideal but is not essential.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate sports team

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • drinks

  • parking space for employees

  • leisure zone

  • sharing the costs of tourist services

  • sharing the costs of tickets to the movies, theater

  • employee referral program

  • charity initiatives

Pepsico Global Business Services

PepsiCo is a global food and beverage leader with a great products portfolio including Pepsi, Lay’s, Gatorade, or Quaker – brands that are loved throughout the world.

Global Business Services (GBS) is a growing function within PepsiCo that leverages one strategy and common approach to introduce new, technology-driven capabilities and elevate service quality while meeting the current and future needs of the business. Work that can be delivered effectively and efficiently at scale is centralized and managed in GBS locations around the world. GBS is currently operating out of Krakow, Cairo, Hyderabad, Mexico City, and Voronezh. Capabilities delivered to the business include Finance Planning and Control, Human Resources, Marketing, Insights, and Sales.

If you want to work in a fun environment that makes a real impact, celebrates success and encourages your personal growth, then we’ve got the stage for your talent.

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