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(HR Ops) HR Specialist with German

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a

Kraków

Your responsibilities

  • Provide HR Administrative Support in processes such as Personal & Employment Data Changes, Time & Attendance, Reference Letters, Certificates, Onboarding, Exits

  • Ensure that each work is completed in accordance with established procedures and standards

  • Instructions/requests to be correctly interpreted understood and implemented.

  • Ensure that fraud / errors / (if any) are identified and escalated in accordance to the procedures in a timely manner.

  • Agreed volume of work is handled contributing to the achievement of the unit / department / center performance target.

  • Develop solutions to problems / process improvements that enhance service and efficiency.

  • Exhibit ownership of the business

  • Produce metric indicators (MI) as required

  • Receive / make calls from / to customers (internal/ external)

Our requirements

  • Previous work experience in HR Operations or HR would be an asset

  • Advanced German language skills, Intermediate English, very good communication skills (Written and Verbal)

  • Knowledge of HR systems, tools and solutions

  • Good interpersonal skills and customer service orientation

  • Ability to learn quickly and transfer knowledge appropriately

  • Ability to understand and interpret numeric data

  • Strong analytical skills, attention to details

  • Minimum, basic computer knowledge

  • Ability to build reports with and relate to a wide range of people

  • Ability to maintain focus while working with voluminous data

  • Ability to multi task, ability to changes and diverse situations

What we offer

  • Stable job in professional team,

  • Car parking few minutes away from the office,

  • Relax room (with massage chairs and area for yoga/stretch),

  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,

  • Game room (with Xbox, PS consoles and foosball table),

  • Fresh fruit on the floor and good coffee in the kitchen,

  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages
1

Phone interview

2

Online assessment

3

Zoom interview

4

Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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