sharing the costs of sports activities
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Oferta pracy
(HR Ops) Recruitment Manager (French)
HSBC Service Delivery (Polska) Sp. z o.o.About the company
- Kraków, Lesser Poland
- offer expired 3 years ago
- contract of employment
- full-time
- team manager
- remote recruitment
Your responsibilities
- Directing, managing and monitoring the recruitment activities, processes and team with the business partners’ agreed employment budget and guideline.
- Establish and maintain effective relationship with customer business areas with a continuous drive for improvement in terms of both service and cost effectiveness.
- Assure transparency of operations, capacity levels and reporting.
- Ensure proper understanding of the business needs and effective cascade of that understanding to the team.
- Provide timely (i.e. monthly) updates to business covering such topics as: performance, key risks and opportunities, discuss forecast (volumes) as well as understand any business driven actions (promotions) that has a direct or indirect impact on the managed operations.
- Provide leadership to team assigned, consistent with group and company policies and standards.
- Ensuring process productivity and achievements of business objectives and business partners’ Service Level Agreements.
- Handle escalations, resolve queries and support team to handle customer queries / issues effectively.
- Ensure that the process related procedures are implemented as per the process manuals and any procedural updates implemented as required, once cascaded.
- Plan capacity and perform volume analysis through effectively allocation of resources.
- Tracking, Analyzing, Reporting, and presenting overall Resourcing metrics to all Stakeholders.
- Ensure that recruitment needs per business partners’ requirements are met at all times through effective Sourcing and Screening.
- Ensure that the team understands and meets the standard SLAs on hiring targets.
- Ensure that the team hires from the best and the most cost effective Sourcing channels.
- Coordinate with Operations, Projects & Planning and other departments necessary to achieve Recruitment hiring demand.
- Improve the customer and candidate satisfaction index.
- Attend meetings with Business Partner to ensure effective service delivery.
- Communicate and monitor staffing requirements, arrange regular meeting to ensure all concerned parties are meeting the Service Level Agreement (SLA).
- Manage Business Partner Relationships.
- Monitor the end to end Resourcing process and continuously recommend changes and improvements that align with business requirements.
- Develop and produce reports and metrics which assist in forecasting, measuring, and evaluating Sourcing and screening activity and quality, through the internal MI unit, in a timely, complete, and accurate manner.
Our requirements
- Minimum of five years’ experience in Sourcing and Recruitment policies and practices, including an orientation of the market and industry.
- Thorough understanding of customer contact operational business, and/or related management experience with proven and progressive customer service experience or equivalent.
- Preferably with a strong inclination to a delivering a positive candidate experience.
- Must have the ability to work independently and collaborate with others as need be; must have strong relationship management skills.
- Must have a strong background in customer service and must have strong interpersonal, organizational, analytical, problem-solving skills.
- Must have high conversational voice and written skills (English and French).
- Ability to speak and understand French and English fluently, write business letters and reports, and have good conversational / telephone skills.
- Excellent interpersonal skills and customer service orientation.
- Ability to learn quickly and transfer knowledge appropriately.
- Must have high presentation and reporting skills.
- Production management skills and ability to initiate process improvements.
- Computer literacy (MS Office).
- Ability to build reports with and cooperate with people with different levels of seniority.
- Ability to maintain focus while working with voluminous data.
- Proven leadership, motivational, analytical, planning communications, organizational, problem-solving, managerial, project management and customer service skills.
- Leadership skills, with ability to build rapport with, relate to and effectively develop a wide range of people.
What we offer
- Stable job in professional team,
- Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport,
- Car parking few minutes away from the office,
- Relax room (with massage chairs and area for yoga/stretch),
- Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,
- Game room (with Xbox, PS consoles and foosball table),
- Fresh fruit on the floor and good coffee in the kitchen.
Benefits
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- integration events
- corporate sports team
- doctor’s duty hours in the office
- retirement pension plan
- corporate library
- no dress code
- video games at work
- coffee / tea
- parking space for employees
- leisure zone
- extra social benefits
- employee referral program
- opportunity to obtain permits and licenses
- charity initiatives
- family picnics
- extra leave
Recruitment stages
1
Phone interview
2
Online assessment
3
Zoom interview
4
Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
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(HR Ops) Recruitment Manager (French), Kapelanka 42a, Dębniki, Kraków