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(HR OPS) Recruitment Specialist with French

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a

Dębniki

Kraków

Your responsibilities

  • Conducting the recruitment processes with the business partners’ agreed employment budget and guidelines for all kind of French types of contracts (long terms, short terms, interim, trainees)

  • Conducting the job evaluation process within the agreed timescale, including pre-selecting of CV and first interviews if required

  • Conducting the recruitment processes in line the business partners’ agreed employment budget and guidelines

  • Initiating the pre-employment and hiring process (offer letter, contracts …)

  • Initiating and maintaining cooperation with French companies specializing in HR consulting and servicing recruitment processes

  • Establishing, overseeing and coordinating strong relationship with the universities / other educational institutions in order to ensure the best talents are acquired for the business partners

  • Ensuring process productivity and achievements of business objectives and business partners’ Service Level Agreements

  • Providing any monthly and ad-hoc reports on the status of the given recruitment projects status to LM

  • Meet targets on productivity and accuracy as per the targets and metrics defined for the process

  • Instructions/requests to be correctly interpreted understood and implemented

  • Ensure that the customer issues / problems are effectively investigated and resolved or appropriately referred with recommendations

  • Ensure that the process related procedures are implemented as per the process manuals and any procedural updates implemented as required, once cascaded

  • Agreed volume of work is handled contributing to the achievement of the unit / department / center performance target

  • Develop solutions to problems / process improvements that enhance service and efficiency

  • Delight internal and external customers

  • Produce metric indicators (MI) as required

  • Identify and escalate potential showstoppers

  • Receive / make calls from / to customers (internal/ external)

  • Ensure that each work is completed in accordance with established procedures and standards

  • All data requirements (E-TCS / timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner

Our requirements

  • Minimum 2 years of professional experience in recruitment and/or HR administration

  • Proven previous experience in Customer Service.

  • Knowledge in advising and implementing solutions for HR resource planning, recruitment, job profiling and competency design

  • French market knowledge in terms of recruitment service suppliers not essential but welcome

  • Knowledge of French Labour Code and legislation not essential but welcome

  • Fluent/Native French (speak, read / write and understand) & Advanced English skills

  • Perfect communication skills (Written and Verbal)

  • High interpersonal skills and customer service orientation

  • Ability to learn quickly and transfer knowledge appropriately

  • Ability to understand and interpret numeric data

  • Minimum, basic computer knowledge

  • Flexibility to work shifts.

  • Ability to build reports with and relate to a wide range of people

  • Ability to maintain focus while working with voluminous data

Optional

  • Interest in HR domain would be a plus

What we offer

  • Stable job in professional team,

  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport,

  • Car parking few minutes away from the office,

  • Relax room (with massage chairs and area for yoga/stretch),

  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,

  • Game room (with Xbox, PS consoles and foosball table),

  • Fresh fruit on the floor and good coffee in the kitchen.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages
1

Phone interview

2

Online assessment

3

Zoom interview

4

Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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About the project

Provides a variety of services within the recruitment areas through directing and advising business partners on best practices. The emphasis is on the implementation of projects and its execution on behalf of our French business partner in particular, creation of concepts, programmes and schedules associated with personnel policy, through internal and external recruitment, job profiling and evaluation in consultation with business partners.