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(HR Ops) Regional Learning and Talent Coordinator with German

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Assist in supporting the design and deployment of Learning and Talent services and solutions, working in partnership with a range of stakeholders, including: business SMEs, HR, Learning Consultants external partners and other learning teams

  • Assist in supporting Regional Learning teams by interpreting analytics, business and economic trends to help in decision making and learning interventions

  • Assists in driving efficiencies through adopting innovative continuous improvement methodology and driving the Learning operating model

  • Work on key programmes with the following stakeholders; global Academy Heads, Solution Centres and regional learning teams in relation to all aspects of programme logistics, delivery, reporting and management information

  • Support Regional learning leads with MI production process, including collaboration with business users, offering right products/solutions and presentation of dashboard/Insights to senior management. Quality and timely deliverables is required

  • Inject MI products that transform customer, staff experiences and/or business decision processes; by leveraging advanced data and analytics capabilities

  • Assist in design and development of relevant analytic solutions / data products in alignment with Group Learning strategies to enhance operational effectiveness

  • Proactively work to ensure that learning solutions are focused on driving business impact

  • Works collaboratively with learning vendors to ensure that learning services (global and regional) are provided in a manner that is consistent with global strategy

  • Has an excellent understanding of Learning Operations/Processes (global design, delivery, administration)

  • Collating, Interpreting and analysing MI to inform and identify improvement

  • Assist with managing Degreed and content curation on 3rd party content suppliers

  • Positive and visible role model

  • Builds a network and develops relationships within learning and development and wider business lines/functions

  • Provides guidance to other team members

Our requirements

  • German Speaker

  • Needs to be a self starter, willing to take accountability and able to work effectively with minimal supervision

  • Working experience in MI Reporting, Project Management Business Consulting and Analytics desired

  • Broad understanding of the HSBC Group or similar complex organisation

  • Experienced in delivering effective solutions to changing business needs

  • Proactive and able to demonstrate initiative and an appetite for continuous improvement

  • Commercial and delivery focused

  • Strong project management skills, organizational, planning and implementation skills

  • Excellent interpersonal skills with an emphasis upon communication (verbal and written) and ability to work in a complex, globally-matrixed organisation

  • Calm under pressure.

  • Ability to re-prioritize in very short timescales

What we offer

  • Stable job in professional team,

  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport,

  • Car parking few minutes away from the office,

  • Relax room (with massage chairs and area for yoga/stretch),

  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,

  • Game room (with Xbox, PS consoles and foosball table),

  • Fresh fruit on the floor and good coffee in the kitchen.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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