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HR Service Delivery Team Member with languages

  • Kraków, małopolskie
  • Specjalista
  • 22.03.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HR Service Delivery Team Member
    with German/Norwegian/Spanish/Finnish
    A new team in our Shared Service Centre in Cracow is opening. We are looking for customer service passion, energy to drive change and joy of improvement opportunities. If these are your qualities, read on!
    As an HR Service Delivery Team Member you’ll be expected to resolve customer queries in order to ensure high level of their satisfaction.

    Start your journey with Rolls-Royce.

    Location: Kraków

    Challenge you are going to face:

    Delivering all transactional and query management workloads to a competent standard
    Dealing with customer queries and ensuring service level agreements are met
    Contributing to continuous improvement through identification of recurring queries/new processes/automation/standardisation to simplify policies, processes and technologies
    Ensure high level of customer satisfaction

    To start your journey with us you need to have:

    • Higher Education
    • 1 year of experience in service delivery in an international environment
    • Excellent written and spoken English (minimum C1 level)
    • Good command of either German/Norwegian/Spanish/Finnish (minimum B2 level)
    • IT literate, possess good working knowledge of MS Office tools, SAP HR, Workday and bespoke IT systems
    • Understanding of continuous improvement
    • Effective listening and communication skills to enable you to fully understand the needs of the customer and respond appropriately.

    If you would like to apply for the above-mentioned position, send your CV in English with the job title in the e-mail subject to: recruitment.cee@rolls-royce.com

    We kindly inform you that we contact only chosen candidates.

    Please include the following statement in your application: „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej aplikacji dla potrzeb niezbędnych do realizacji rekrutacji /zgodnie z Ustawą z dn. 29.08.97r. o Ochronie Danych Osobowych Dz. Ust. nr 133 poz. 883/.”

    Who we are

    Our vision is to create better power for a changing world. We’re known the world over for delivering engineering excellence. We create the world’s most eco-friendly ships, power nuclear submarines and enable land-speed records. We’ve developed the world’s most efficient aero-engine and supported NASA earth science missions on the edge of space. Across the globe, our 50 000 people apply their intellect and experience to improve the performance of our products and continually redefine what’s possible.