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Alcon Polska

HR Service Specialist II

Alcon PolskaAbout the company

  • Marynarska 15, Warszawa
    Warszawa, Masovian
  • Valid for 19 days
    until: 03 Jun 2021
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Alcon Polska

Marynarska 15


Your responsibilities

  • Maintains and updates Alcon associates' data in workday and other HR systems according to standard operating procedures

  • Actively participates in the migration of HR processes to the newly created HR Service Center

  • Accountable for managing day-to-day inbound calls with Alcon associates and managers

  • Accountable for maintaining documentation to support life cycle tier 1 processes for the center

  • Supports day to day quality control of all transactional processes

  • Managing a variety of HR processes and policies in accordance with the countries supported by the center

  • Providing rapid, high quality and validated response/support to all HR related transactions and requests

  • Proactively takes ownership of requests received through the case management tool; being responsible for case opening and closing (end to end)

  • Prepares HR documents as requires for associate processing (contracts, medical referrals, employment certificates, etc)

  • Acts as a liaison with Alcon associates, managers, HR team members and outside agencies in a professional and compliant manner at all times

  • Works closely with the Global Information Systems team, various HR COEs and respective in country HR teams to provide accurate and timely resolutions to associate's HR queries

  • Proactively contributes to & drives process improvements within the team

  • Ensures compliance in line with Data Privacy and Protection guidelines and other relevant legislation

  • Supports the HR team with ad-hoc projects where needed

  • Supports other duties as requested by the HR Leads/Managers

  • Maintain Service Levels (SLAs) and key process and operational metrics (KPIs)

Our requirements

  • 2+ Years of Experience in HR Shared Services

  • Maintains a good understanding of HR operations, preferably in an HR Shared Services function

  • Experience in using Service Center technologies (e.g. ticket management, knowledge management, telephony / chat, email, document management, etc.)

  • Strong administrative ability, managing a complex and varied workload

  • Experience in documenting HR processes, work instructions and quality controls a plus

  • Basic understanding of the employment laws in various EMEA countries is a plus

  • Ability to work effectively in an environment subject to changing priorities and short deadlines

  • Self-directed individual with a proactive and inquisitive nature who can anticipate problems

  • Strong problem solving, resolution, and decision-making skills, including the ability to quickly understand and analyze new information and situations

  • Intermediate level skills with planning, organization, multi-tasking and prioritizing skills

  • HCM Workday and ServiceNow Case Management experience is preferred

  • Process-orientation mindset

  • Strong Communication and Customer Service orientation

  • The ability to fluently speak, read, write, understand and communicate in English

  • Fluency in one of the languages supported out of the center as follows: German, French, Dutch, Russian, Italian will be a strong advantage

  • Rotational work schedule might be required depending on the critical deliverables and the countries supported

  • Intermediate level skills in Microsoft Office SuiteStrong team player with a passion for working in a global HR environment

What we offer

  • Opportunity to join growing, early-stage organization built within a mature, stable global company

  • Very best working environment for our employees – Alcon Polska has been recognized as a Top Employer for the two years in a row

  • Collaboration and frequent direct interactions with business stakeholders

  • Ability to cross skill and grow or move (horizontally/vertically) within the organization

  • Truly international environment and daily interactions with colleagues from all over the world

  • Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, free Alcon products for you and your significant other

  • Permanent employment contract, attractive base salary and annual bonus

  • Flexible hours and remote work possibilities

  • Brand new office in Marynarska 15, Warsaw, with many facilities inside

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • meal passes

Alcon Polska

Alcon is the global leader in eye care, dedicated to helping people see brilliantly. With our 70-plus-year heritage, we are the largest eye care device company in the world – with complementary businesses in Surgical and Vision Care. Being a truly global company, we work in over 70 countries and serve patients in more than 140 countries.

Alcon Global Services (AGS) is a dynamic team providing critical shared-services support to the Alcon organization worldwide – in areas like Finance, IT, HR, Quality, and more. Our objective in AGS is simple – ensuring the satisfaction of our internal clients and contributing to an outstanding experience for Alcon’s customers worldwide.

Globally, we share a bond - seeing better enhances our quality of life. This is your chance to make contributions to a leading company that you can be proud of every day and help make a positive impact that can benefit yourself, your loved ones, your community and our world!

Join Alcon and help the world See Brilliantly!

The HR Service Specialist II will serve as a subject matter expert for the HR life cycle event processes. This role will have the opportunity to assist associates with complex life cycle events through research, analysis and data loads into various HR systems. In addition to supporting associates in a Tier 2 capacity; this role will also lead projects within the department. Accountable for executing high quality and accurate service to associates in adherence with service levels (SLAs) as well as key process, and operational metrics (KPIs).

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