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HR Services Representative

3M Service Center EMEA Sp. z o.o.

  • Wrocław

    dolnośląskie
  • ogłoszenie wygasło 6 lat temu
  • Specjalista

Do you see the world differently? Are you inspired by how a simple shift can result in big change? Do you share your ideas in the hopes of coming up with something even better by working together? Then join 3M!

3M has developed a new EMEA Global Service Center in Wrocław to provide first-class services to 3M Companies across the region. If you are looking for a career in an open, creative, passionate environment and would like to participate in creating something new - apply today!

We are currently looking for new HR Services Representative with French and English to join our new Global Service Center based in Wroclaw:

HR Services Representative

Job Overview

  • Provides full service to clients
  • Achieves quality and volume targets and maintains customer satisfaction
  • Requires full familiarity with the HtR systems and processes in scope of Service Center service

 

Main Duties & Responsibilities

  • Provides answers, solutions and recommendations for inquires related to HR processes/procedures by utilizing solutions provided by HR SMEs. (including: phone inquiries, email/web tickets, IRS responses and walk-in inquiries, follow-up/resolution of escalated tickets, etc.).
  • Identifies escalation trends and opportunities for process change and/or new solutions.
  • Undertakes all actions required by system and updates Data Base continually.
  • Investigates and resolves problems and provides solutions which may involve a network of resources.
  • Administers/advises IT navigation of supported functions – this may include requesting access, granting access and advising clients through screen navigation.
  • Performs “off-phone” tasks supporting HR related functions as directed.
  • Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors

Qualifications & Experience

  • Minimum 1 year equivalent work experience (preferred customer service)
  • Bachelor's degree or higher from an accredited university
  • Knowledge of HR Policies & Procedures
  • Knowledge of HR systems is an advantage: Workday; Success Factors; GWN; SAP, SalesForce or other HR Systems
  • Knowledge of English and one of the following languages: French, Spanish, Italian or German
  • Customer service skills
  • Communication skills
  • Detail oriented/accurate and thorough

Person Profile

  • Individual must be detail oriented, self-directed and have strong independent problem solving skills.
  • The ability to multi-task is inherent in the Job Responsibilities
  • Strong communication skills and the ability to work in a team environment

Be part of the very First 3M Global Service Center in the world. Apply now!

If you are interested in this position please send your application in English via the system.

3M Service Center EMEA sp. z o.o. z siedzibą we Wrocławiu przy ul. Kwidzyńskiej 6 jako administrator danych informuje, iż dane osobowe kandydatów podane w przesłanych dokumentach będą przetwarzane w celu rekrutacji. Kandydatowi przysługuje prawo dostępu do treści danych i ich poprawiania, podanie danych jest dobrowolne. Przesłane przez kandydata dokumenty winny zawierać zgodę na przetwarzanie danych osobowych w przypadku zawarcia w nich danych w zakresie szerszym niż wymagany przepisami kodeksu pracy oraz w sytuacji, gdy kandydat chce, aby dane zostały zamieszczone w bazie kandydatów do pracy.

Zastrzegamy sobie prawo do kontaktu z wybranymi kandydatami.

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