HR Shared Service Advisor (with French)

Your responsibilities

• Be part of our transformation journey and actively participate in the transition of knowledge and processes into our HR Poznan Hub

• Cooperate with various stakeholders and work in the project-based frameworks

• Provide HR administrative services including preparation of HR documents with subject to all legal rules and collective agreements in Belgium

• Become the HR Tier1 Team’s Subject Matter Expert for the given HR Processes & Activities and provide guidance on processing transactions correctly in Workday and other HR systems

• Maintain HR Data and Transactions in applicable HR Systems

• Be the first point of contact for queries coming from manager and employees via cases (ServiceNow)

• Support Line Managers, employees and peers with complex transactional HR matters, providing operational and tactical HR support with a focus on Workday navigation, HR advisory and procedure coaching

• Take active part in knowledge transfer, optimisation and /or redesigning processed reflecting GSK strategy and values

• Work in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies - Ensure Data accuracy and conduct Quality Controls & Audits for data travelling into our Payroll System

• Work closely with internal colleagues to ensure high accuracy of resolutions and customer satisfaction

• Take accountability for ensuring all relevant Knowledge Articles including indicated Service Operating Model are fit for purpose and governed according to accepted global & local standards

• Collaborate closely with and learn from our in-market Team Members who are an integral part of our Team to keep knowledge on processes up to date and align on high customer service standards

• Cooperate closely with our local HR Business Partners and external vendors to share knowledge on processes and anticipate the need of improvement

• Employ case management system effectively to ensure efficient case delivery and act as the central contact for the GSK employee or manager, ensuring they are kept up to date with regular updates and follow up for closure

• As we have several vacancies available, you might also: handle employee phone calls, conduct live chats, email to provide end-to-end navigation support: identify customer needs, clarify issues, give timely updates and provide final solutions for queries coming from employees regarding whole employee lifecycle.

Our requirements

What we offer

Inclusion & Diversity at GSK:

Inclusion and diversity at GSK are key for our success. Here, you will thrive through bringing your unique experiences to both our company and the recruitment process. We want you to be you, feel good and keep growing your career.

GSK is an Equal Opportunity and Affirmative Action Employer. Applicants will travel through a transparent recruitment journey that adheres to all required employment standards and regulations. Beyond this, we commit to our values of integrity and respect towards every applicant.

We want to hear from you and support with any adjustments that you may require during the recruitment process. Please get in touch with our Recruitment Team

([email protected])

to further discuss this today.

We will request equal opportunities information from you and whilst disclosure is optional, we encourage you to be open, enabling us to monitor the inclusivity of our recruitment practices for the benefit of everyone. Your data will remain confidential, is never shared with our Hiring Managers and never affects the status of your application. *Local restrictions/legal requirements