Oferta pracy

HR Shared Services Advisor with Italian

GSKAbout the company

  • Kolorowa 6, Poznań
    Poznań, Greater Poland
  • Offer expired 3 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)


Kolorowa 6


Your responsibilities

  • Be part of our transformation journey and actively participate in the transition of knowledge and processes into our HR Poznan Hub

  • As expert for HR related topics you will provide advisory across the whole employee lifecycle and guide our employees regarding topics such as HR procedures, benefits, leave of absence or self-service usage

  • Be the first point of contact for queries coming from employees via cases (ServiceNow), live chat, email or phone and provide end-to-end navigation support

  • Identify customer needs, clarify every issue, give timely updates and provide final solutions

  • Work closely with internal colleagues to ensure high accuracy of resolutions and customer satisfaction

  • Handle complex enquiries via phone in the native language of the customer

  • Evaluate questions received, answer the majority and dispatch cases that require deep subject matter expertise to the responsible teams

  • Utilise Workday for HR processes, transactions, benefits, pay, and other areas

  • Contribute to improving and streamlining our processes

Our requirements

  • Fluent spoken and written command of Italian and English language skills. Additional European languages are a great asset but not a must

  • Ideal candidates will have 1-2 years HR Operations and/or Shared Services experience in a multi-national organisation; experience in any other Customer Support related environment also desirable

  • Experience with Workday, ServiceNow or other HR systems are desirable but extensive trainings will be provided

  • Higher educational degree or equivalent experience

  • Customer service-based mindset and focus on getting things done

  • Experience with process transitions will be a great asset

  • High level of personal resilience; ability to work independently and in a team

  • Ability to handle multiple activities in parallel (multitasking) in a fast-paced environment

  • Capability to structure your daily work

  • High level of integrity and ability to maintain confidentiality of information

What we offer

  • Career at one of the leading global healthcare companies

  • Contract of employment

  • Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)

  • Life insurance and pension plan

  • Open and inclusive environment which is supportive and welcoming of all diversity strands (gender, race, ethnicity, sexuality, disability, or any other characteristic)

  • Private medical package with additional preventive healthcare services for employees and their eligible counterparts

  • Sports cards (Multisport)

  • Possibilities of development within the role and company’s structure

  • Personalized learning approach (mentoring, online trainings’ platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external trainings)

  • Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities)

  • Supportive community and integration events

  • Modern office with creative rooms, fresh fruits everyday

  • Free car and bike parking, locker rooms and showers

  • Benefits

  • private medical care

  • life insurance

  • fruits

  • integration events

  • parking space for employees

  • extra social benefits

  • shopping coupons

  • holiday funds

  • employee referral program

  • charity initiatives

  • one shorter working day


GSK is a place where outstanding people do amazing things. As a science-led global healthcare company, we exist to help people do more, feel better, live longer.

With such a diverse global workforce, GSK needs a team of HR experts to support and improve the lives of our patients, consumers and employees. Our values-led, high-performance culture is anchored by our HR team, and you can be part of keeping this momentum. This is an exciting time to join HR at GSK in Poland as we are building a new regional People Services Centre in Poznan. Come and be part of our transformation!

Currently, we are recruiting multiple candidates for the role of HR Shared Services Advisor with Italian. In this role you will be an important ambassador of our employee experience and it will provide You the opportunity to lead key activities to progress YOUR career.

If you are interested in further HR roles, feel free to explore them on our website www.gskpolandhub.com

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