private medical care
- Kolorowa 6, PoznańPoznań, Greater Poland
- Valid for 21 daysuntil: 06 May 2021
- Remote recruitment
- contract of employment, contract for specific work, contract of mandate, B2B contract, substitution agreement, agency agreement
- specialist (Mid / Regular)
Support the life cycle of an employee through routine and complex Workday transactional processing and case management systems, ensuring data accuracy and timeliness.
Support our employees and managers with their Moments That Matter through unrivalled customer service; work with various stakeholders within the business and centres of excellence to ensure SLAs are met;
Understand and deliver services in line with company`s values and standards;
Use Dashboard and available data analytics to ensure personal and team performance meets all agreed service standards;
Assist the Customer Support Consultants to address complex requests/enquiries, troubleshooting where required whilst ensuring the highest level of customer experience
Become as subject matter expert, identifying continuous improvements and take ownership of HR transactions and ensure Service Operating Procedures are fit for purpose and governed according to accepted Global standards.
Ensure efficient case delivery and act as the central contact for the employee or manager, keeping them up to date with regular proactive updates and follow up for closure;
Deliver against all compliance imperatives including support for local and global Data Audits, local legislative needs, protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies;
Minimum 1-2 years HR Operations or Shared Services experience, ideally from a large multi-national organisation.
Experience working in a support role or non-HR Shared Services environment also desirable;
University Degree, Bachelor’s Degree or equivalent experience;
Able to multitask while maintaining customer communication;
High level of integrity and ability to maintain confidentiality of information;
Able to work either independently or as part of a team
Language skills - excellent command of English required across speaking, listening, reading, writing;
Very good command of Italian or French
Excellent continuous improvement mindset with data gathering, analytical skills and critical attention to detail;
Experience of Workday or other HRIS systems, online tools, and an understanding of the downstream impact of transactions;
Excellent and proven interpersonal and communication skills (verbal & written);
Proven stakeholder management capabilities with excellent customer service focus;
Excellent time management, planning and organisational skills and ability to work to tight deadlines;
High level of expertise in standard MS Office Software (Excel, Word, PowerPoint).
What we offer
Career at one of the leading global healthcare companies
Contract of employment
Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)
Life insurance and pension plan
Open and inclusive environment which is supportive and welcoming of all diversity strands (gender, race, ethnicity, sexuality, disability, or any other characteristic)
Private medical package with additional preventive healthcare services for employees and their eligible counterparts
Sports cards (Multisport)
Possibilities of development within the role and company’s structure
Personalized learning approach (mentoring, online trainings’ platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external trainings)
Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities)
Supportive community and integration events
Modern office with creative rooms, fresh fruits everyday
Free car and bike parking, locker rooms and showers
parking space for employees
extra social benefits
employee referral program
one shorter working day
GSK is a place where outstanding people do amazing things. As a science-led global healthcare company, we exist to help people do more, feel better, live longer.
With such a diverse global workforce, GSK needs a team of HR experts to support and improve the lives of our patients, consumers and employees. Our values-led, high-performance culture is anchored by our HR team, and you can be part of this journey. This is an exciting time to join HR at GSK in Poland as we are building a new regional People Services Centre in Poznan. Come and be part of our transformation!
Currently, we are recruiting multiple candidates for the role of HR Shared Services Specialist. In this role you will be an important ambassador of our employee experience and it will provide You the opportunity to lead key activities to progress YOUR career.
If you are interested in further HR roles, feel free to explore them on our website www.gskpolandhub.com