HR Specialist


  • Kraków

    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • hybrid work
  • Immediate employment
  • remote recruitment

Your responsibilities

  • Maintain accurate and up-to-date documentation of HR processes and policies, including SharePoint and system pages and version-controlled documentation. Pro-actively recommend improvements in processes and procedures.

  • Professionally respond to all assigned incoming queries via telephone or email within the required SLA response time and escalate when necessary. Adhere to phone rota and shared mailbox assigning rota timetable.

  • Take ownership of workload distribution and supporting team members with prioritization where required i.e.., training new Team Members.

  • Complete and oversee internal and external HR reports .

  • Act as SME for complex queries and escalations.

  • Communicate changes to HR processes within the HR Team and wider business

  • Ensure the ticket system/shared mailboxes are regularly monitored and managed. Adhere to designated SLAs in mailbox and ticket management. Ensure communication loop is closed, escalate critical items as necessary.

  • Identify opportunities to improve service and processes.

  • Build and maintain strong working relationships with internal and external customers.

  • Escalate queries to People Operations Principal / Team Leader as required to ensure the customer is fully supported.

  • Work effectively and collaboratively with other team members to learn from their experiences and knowledge.

  • Administer on-boarding process for AMS Permanent and Contingent hires (including but not limited to Background check screening, collecting and reviewing candidate’s documents, updating the system and relevant trackers, preparing the contracts, resolving queries from candidates, liaising with Hiring Managers and suppliers via phone and e-mail) as defined in the People Operations manuals.

Our requirements

  • Minimum 1 year of strong work experience in administration (preferably in HR)

  • Strong English business communication skills, written and oral, plus any specific languages as required

  • Working knowledge of Microsoft packages; Outlook, Word, Excel on a basic level at a minimum.

  • Attention to detail, excellent communication, organisational, problem solving and multitasking skills

  • Experience of working with a variety of internal stakeholders and handling sometimes conflicting views on desired case outcomes

  • Ability to work under time pressure and tight deadlines with a high level of accuracy

  • Ability to work with highly sensitive and confidential data

  • Excellent communication, organizational, problem solving and multitasking skills

  • Ability to process large amounts of data

What we offer

  • AMS takes a total reward approach to compensation and benefits. Because ‘doing well’ can mean different things to different people, but increasingly it means taking a balanced, sustainable approach to life - and work.

  • Compensation

  • Base pay

  • Incentive pays – including merit increases and bonuses

  • Benefits

  • Time-off – holiday/sick/parental

  • Additional day off

  • Health benefits – medical, dental, vision

  • Development and career opportunities

  • Training programs

  • Coaching and mentoring

  • Progression opportunities

  • Culture

  • Work/life balance – including flexible work arrangements, sabbaticals, employee assistance

  • Strong, progressive culture


  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • flexible working time

  • fruits

  • integration events

  • dental care

  • coffee / tea

  • drinks

  • parking space for employees

  • leisure zone

  • extra social benefits

  • christmas gifts

  • employee referral program

  • charity initiatives

  • family picnics

  • extra leave

The main purpose of the People Operations Specialist role is to provide advice to AMS Line Managers, New Hires, Employees, Talent Acquisition and AMS internal teams, on HR issues within the agreed SLA. Individual role-holders have specific geographical responsibility dependent on location. The Specialist is also responsible for the maintenance, development and improvement of specific HR processes. In addition, the People Operations Specialist is responsible for regular analysis of the mailbox to understand trends in queries and generating improvements for the efficient management of those queries.


We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organisations to thrive in an age of constant change by building, reshaping, and optimising workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 4500+ experts who live our passionate, bold, and authentic values. The ultimate aim is to help clients around the world, including 100+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated. We call this true workforce dexterity—and we’re here to help you achieve it.

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