HR Specialist

Your responsibilities

• Maintain accurate and up-to-date documentation of HR processes and policies, including SharePoint and system pages and version-controlled documentation. Pro-actively recommend improvements in processes and procedures.

• Professionally respond to all assigned incoming queries via telephone or email within the required SLA response time and escalate when necessary. Adhere to phone rota and shared mailbox assigning rota timetable.

• Take ownership of workload distribution and supporting team members with prioritization where required i.e.., training new Team Members.

• Complete and oversee internal and external HR reports .

• Act as SME for complex queries and escalations.

• Communicate changes to HR processes within the HR Team and wider business

• Ensure the ticket system/shared mailboxes are regularly monitored and managed. Adhere to designated SLAs in mailbox and ticket management. Ensure communication loop is closed, escalate critical items as necessary.

• Identify opportunities to improve service and processes.

• Build and maintain strong working relationships with internal and external customers.

• Escalate queries to People Operations Principal / Team Leader as required to ensure the customer is fully supported.

• Work effectively and collaboratively with other team members to learn from their experiences and knowledge.

• Administer on-boarding process for AMS Permanent and Contingent hires (including but not limited to Background check screening, collecting and reviewing candidate’s documents, updating the system and relevant trackers, preparing the contracts, resolving queries from candidates, liaising with Hiring Managers and suppliers via phone and e-mail) as defined in the People Operations manuals.

Our requirements

What we offer

The main purpose of the People Operations Specialist role is to provide advice to AMS Line Managers, New Hires, Employees, Talent Acquisition and AMS internal teams, on HR issues within the agreed SLA. Individual role-holders have specific geographical responsibility dependent on location. The Specialist is also responsible for the maintenance, development and improvement of specific HR processes. In addition, the People Operations Specialist is responsible for regular analysis of the mailbox to understand trends in queries and generating improvements for the efficient management of those queries.