- Kapelanka 42A, 30-347 Kraków, PolskaKraków, małopolskie
- Ogłoszenie wygasło 5 godzin temu
- Umowa o pracę
- Pełny etat
- Specjalista (Mid / Regular)
(with French)Numer ref.: HR/HS/French/10/2019
To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level Agreements (PLAs). Responsible for relationship building and resolving customer queries / issues in a timely & professional manner
- All services delivered based on agreed process design and supporting operational procedures.
- Develop own understanding of how you and your role impact on the customer experience.
- Ensure instructions/requests are correctly interpreted understood and implemented.
- Deliver performance that meets or exceeds agreed service metrics.
- Manage internal and external quality to the highest level.
- Commit to deliver consistent and fair outcomes for customers.
- Ensure all written communications from HR are consistent and of an excellent quality.
- Exceed customer's expectation by providing exceptional service or implementing a sustainable solution.
- Previous work experience in HR Customer Service or HR would be an asset.
- Advanced in French and communicative in English, very good communication skills (Written and Verbal)
- Customer service orientation.
- Ability to learn quickly and transfer knowledge appropriately.
- Strong analytical skills, attention to details.
- Ability to build reports with and relate to a wide range of people.
- Stable job with an employment contract
- International career opportunities
- Consistent scope of responsibilities
- Private health care, employees’ benefits
To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.