HR Specialist with French

HSBC Service Delivery (Polska) Sp. z o.o.O firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42A

Kraków

HR Specialist
(with French)
Numer ref.: HR/HS/French/10/2019

To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level Agreements (PLAs). Responsible for relationship building and resolving customer queries / issues in a timely & professional manner

Key Accountabilities:

  • All services delivered based on agreed process design and supporting operational procedures.
  • Develop own understanding of how you and your role impact on the customer experience.
  • Ensure instructions/requests are correctly interpreted understood and implemented.
  • Deliver performance that meets or exceeds agreed service metrics.
  • Manage internal and external quality to the highest level.
  • Commit to deliver consistent and fair outcomes for customers.
  • Ensure all written communications from HR are consistent and of an excellent quality.
  • Exceed customer's expectation by providing exceptional service or implementing a sustainable solution.

Requirements:

  • Previous work experience in HR Customer Service or HR would be an asset.
  • Advanced in French and communicative in English, very good communication skills (Written and Verbal)
  • Customer service orientation.
  • Ability to learn quickly and transfer knowledge appropriately.
  • Strong analytical skills, attention to details.
  • Ability to build reports with and relate to a wide range of people.

We offer:

  • Stable job with an employment contract
  • International career opportunities
  • Consistent scope of responsibilities
  • Private health care, employees’ benefits

To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

Applications sent to us will be taken into consideration only if they include the following statement:
I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

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