sharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyHR Specialist with French
HSBC Service Delivery (Polska) Sp. z o.o.
- Kraków, Lesser Poland
- offer expired 2 months ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- hybrid work
- remote recruitment
- запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
HSBC Service Delivery (Polska) Sp. z o.o.
Kapelanka 42a
Dębniki
Kraków
Your responsibilities
Provide HR Administrative Support in processes such as Personal & Employment Data Changes, Time & Absence, Reference, Letters.
Manage employees’ queries - ensure they are correctly interpreted, understood, and resolved in a timely and professional manner.
Ensure that each work is completed in accordance with established procedures and standards.
Ensure that fraud / errors / (if any) are identified and escalated in accordance with the procedures in a timely manner.
Agreed volume of work is handled contributing to the achievement of the unit / department / center performance target.
Deliver performance that meets or exceeds agreed service metrics.
Manage internal and external quality to the highest level.
Exceed customer's expectation by providing exceptional service or implementing a sustainable solution.
Our requirements
Advanced English and French.
Knowledge of HR systems, tools, and solutions.
Customer service orientation.
Ability to learn quickly and transfer knowledge appropriately.
Excellent organization, communication and interpersonal skills required.
Strong analytical skills, attention to details.
Good problem-solving abilities.
Ability to build reports with and relate to a wide range of people.
Previous work experience in HR Customer Service or HR would be an asset.
What we offer
Competitive salary
Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN).
Corporate parties & events
CSR initiatives
Nursery and kindergarten discounts
Language classes
Financial support with trainings and education
Social fund
Flexible working hours
Free parking
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
integration events
corporate sports team
doctor’s duty hours in the office
retirement pension plan
corporate library
no dress code
video games at work
coffee / tea
parking space for employees
leisure zone
extra social benefits
employee referral program
opportunity to obtain permits and licenses
charity initiatives
family picnics
extra leave
Recruitment stages
1
Online assessment
2
Phone interview
3
Zoom interview
4
Welcome to HSBC!
About the role
To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level Agreements (PLAs). Responsible for relationship building and resolving customer queries / issues in a timely & professional manner.
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.