HR Specialist with French

Your responsibilities

• Responds to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat. Uses systems to document and escalate as needed following the appropriate processes.

• Execute and coordinate HR administrative tasks as per the established processes.

• Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed.

• Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests.

• Probes cases to determine root cause of the issue or question to provide accurate answers.

• Ensures that documentation and employee requests meet the policy for each process.

• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.

Employer requirements

What employer offers