HR Team Lead – WFA & Taq Admin Sweden

Your responsibilities

• Passion to lead a team that will deliver a great customer experience

• Work in partnership with the Regional HR Centre Lead to recruit, manage and develop a team of HR Advisors who have the skills and personality to gain and build the trust of HR colleagues and customers, ensuring that the required knowledge and resources are available to meet the needs of the customer

• Support onboarding/training of new HR Admins and oversee team performance management

• Serve as first escalation point for complex transactions, supporting team to resolve issues whenever possible and liaising with appropriate HR specialists as required

• Oversee team responsible for managing employee personal data and documentation, as well as a suite of workforce and organisational data processes within Workday including but not limited to: job changes, position management, organisation unit changes, employee transfers, contract documentation, time/leave corrections and new hire data entry; interview schedulings, contract/offer creation, etc.

• Oversee team in providing employment verifications to 3rd parties on request, generating approvals and producing verification statement

• Ensure process consistency and completeness through the use of existing templates, filing signed documentation electronically and liaising with downstream providers were required (e.g. payroll and benefits)

• Liaise between the Global Process Owners (GPOs), in-country specialist teams and other content developers to build an effective knowledge base to ensure that processes are executed correctly and customer guidance is provided in an effective and consistent manner

• Act as integration point between Regional HR Centre team and Global Data Management team to execute data quality checks on employee data in Workday and effectively address gaps

• Ensure that team effectively operates financial and SOX controls, checking that all appropriate approvals are in place where needed to support HR processes

• Manage team engagement with GPOs for in-scope process areas, consolidating identified opportunities to improve process execution and technology usage, and prioritising and implementing improvements

• Drive expanded provision of HR Services from offshore teams by building customer trust in the Regional HR Centre’s ability to deliver and supporting the incorporation of new services and countries/customers

Our requirements

HR Team Lead – WFA & Taq Admin Sweden

Serving as a member of the management team within our Regional Human Resources (HR) Centre, the HR Services Team Lead will be accountable for the day-to-day management of a team of HR Advisors providing timely, efficient and accurate HR services to one or more of our AstraZeneca markets.

In this role, you will maintain accountability to the in-country HR Services Lead for your dedicated market(s) while also reporting to the Regional HR Centre Lead to drive consistency and continuous improvement across markets. Your team will utilise our suite of core and enabling HR technology (Workday, ServiceNow case management, telephony, etc.) to execute a range of HR Service activities, directly contacting customers and HR professionals when needed to solve more complex problems. The Supervisor will play a key role in driving effective process execution, maintaining effective coordination with in-country HR Services teams and supporting the expansion of services provided by the Regional HR Centre teams.

The team lead will be expected to manage the team of HR Advisors to meet any established SLAs with the business/HR function and support the team’s continuous personal and professional development.