Oferta pracy

HR Transactional Supporter

Eurofins GSC Poland Sp. z o.o.O firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna
  • Katowice
    Katowice, śląskie
  • Ogłoszenie wygasło 4 dni temu
  • Umowa o pracę
  • Pełny etat
  • Specjalista (Mid / Regular)

Eurofins GSC Poland Sp. z o.o.

Katowice

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

 In 2019, Eurofins generated total revenues of EUR € 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years.

HR Transactional support

Job Description

Summary of role and objectives:

Transactional services and support:

  • Incidents/ticketing:
    • Identification & logging
    • Categorization & prioritization
    • Functional/hierarchical escalation
  • Transactional support:
    • Preparing & printing documents
    • Archiving after ARP
    • Preparing & gathering data
    • Follow-up & reporting
    • First line troubleshooting
    • Other admin (LTI support, preparing communications, …)
    • Organizing trainings
Role and objectives:
  • Manage the ticketing system, identify the different tickets, and log them.  Ensure the tickets are correctly categorized and prioritized
  • Follow up on ticket solving/completion and escalate to correct functional or hierarchical level
  • Monitor and review statistics, trends and reports to determine the effectiveness of the ticketing system  
  • First-line trouble shooting : cascade and communicate working processes to ensure an embedded, consistent approach
  • Responsible for collecting key performance indicator (KPI) data on all aspect of the Annual Review Process or related Compensation & Benefits process
  • Perform all administrative tasks needed for the Group Compensation&Benefits team to operate efficiently

Qualifications

  • Bachelor’s degree in management, administration, business with an excellent academic track record;
  • Able to complete quality analytical work on a timely basis with attention to detail;
  • Positive forward-looking mind-set with ability to anticipate needs, prioritize competing deadlines and take initiative;
  • Excellent interpersonal and communication skills; team player; ability to work independently;
  • Customer service focussed in an international environment;
  • Proficient in Excel, PowerPoint, Outlook and SharePoint. Ideally understanding of ERP systems and HR tools;
  • Strong command of written and spoken English.

WHY US?

  • FLEXIBLE WORKING HOURS: START BETWEEN 7-9:00
  • HOME OFFICE
  • ATTRACTIVE COMPENSATION
  • CAFETERIA SYSTEM
  • PRIVATE HEALTH CARE
  • WORK OFFERING STABILITY AND DEVELOPMENT
  • LIFE INSURANCE
  • ANNUAL BONUS
  • INTERNATIONAL WORK ENVIROMENT
  • INTERNAL REFERRAL PROGRAM
  • INSPIRING, CREATIVE ATMOSPHERE AND GREAT PEOPLE
  • CHANCE TO BUILD PROCESSES AND STANDARDS

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