Oferta pracy

HRConnect Customer Experience Coordinator

AbbVie Polska Sp. z o.o.About the company

  • Kraków

    Kraków, Lesser Poland
  • Offer expired 16 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • manager / supervisor

Your responsibilities

  • Manage HRConnect Customer Experience Team by:

  • Overseeing and prioritizing the daily activities of the Team to ensure they are timely and accurately executed

  • Providing guidance and process expertise to the Team

  • Acting as a first point of contact in case of any escalations with customers

  • Promoting knowledge management culture and ensuring all process documents are complaint against company guidelines

  • Supporting people development by providing regular coaching and training to the Team members

  • Reviewing and assessing Team members’ performance

  • Planning the resources according to what needs to be delivered

  • Maintain a regimen of problem solving for optimization and continuous improvement of all supported operations in the organization.

  • Monitor metrics and customers’ feedback to drive productivity and process efficiency to consistently meet or exceed our internal customers’ expectations

  • Continuous Improvement Projects and Initiatives:

  • Proactively identify and prioritize operational improvement opportunities.

  • Lead implementation and deliver target results for projects

  • Participate in and drive strategic initiatives identified by Global HRConnect and AbbVie corporate.

Our requirements

  • A BA/BS degree, preferably in Human Resources Management or related field

  • Minimum 3+ years HR related work experience with at least 1 year of managing a customer facing Team

  • Excellent customer service skills

  • Effective verbal and written communication skills that support building strong partnerships

  • Ability to support a range of HR services to a large geographically dispersed employee population (within EMEA region)

  • Critical thinking and analytical skills with an attention to detail.

  • Problem-solving skills, with an ability to anticipate needs and solve problems proactively.

  • Adhering to data governance and privacy standards

  • Experience with Salesforce platform (or Help Desk software) a plus

  • Fluent English

  • As an equal opportunity employer AbbVie welcomes and encourages diversity in our workforce.

What we offer

  • Interesting scope of duties in multinational company

  • Friendly organizational culture

  • Comfortable work environment

  • Benefit package

  • Private medical care and life insurance

  • Commuting allowance

  • Professional trainings and development opportunities

  • Benefits

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • flexible working time

  • fruits

  • employee referral program

  • charity initiatives

  • extra leave

AbbVie Polska Sp. z o.o.

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.

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HRConnect is the name for AbbVie centric HR and Payroll support and services focused on providing excellent customer experience as a primary principle. Service centers based in Tokyo, Singapore, Krakow & Lake County are dedicated to support AbbVie Employees and Managers in their administrative and operational needs.