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HSBCnet Support Specialist with French

  • Kraków, małopolskie
  • Specjalista
  • 2015-02-14

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:
    HSBCnet Support Specialist (French speaker)
    Location: Kraków
    Ref No: Payments/HSBCnet/SSFrench/01/2015

    HSBCnet Support  Specialist is responsible for support Customers with processing on time all e-banking transactions in accordance with all procedures & standards.

    Key Accountabilities:

    • Delivering high-quality client services,
    • Handling Customer calls and troubleshoot issues experienced with HSBCnet, accurately identifying errors and providing feedback to Client and Bank teams as appropriate,
    • Delivering telephone and/or webex trainings in French and English to Clients on usage of HSBCnet,
    • Managing a portfolio of Clients who require training to ensure all deadlines are achieved,
    • Establishing good working rapport with colleagues within the helpdesk, sales and relationship managers teams in each country and support teams globally,
    • Assisting in user acceptance testing of existing and new HSBCnet systems and functionality,
    • Providing support to sales and relationship managers team when necessary,
    • Appling compliance and maintain HSBC internal control standards,
    • Responsible for supporting HSBC in terms of Business Development tasks (like e.g. project implementations, system maintenance, infrastructure development.


    • Fluency in French and English is a must,
    • At least one year customer service experienced,
    • Exceptional customer focus orientation,
    • Excellent interpersonal and communication skills,
    • Ability to communicate effectively with local and global teams,
    • Time management skills and ability to prioritise,
    • Ablility to analyse, summarise and communicate complicated problems and provide action recommendations to any level of Client and Bank escalation chain,
    • Team player, self-motivation and willingness to learn,
    • Technical aptitude combined with global and corporate banking experience would be desirable,
    • Technical helpdesk and/or web-based technologies experience will be an advantage.

    We offer:

    • Stable job in professional team,
    • Interesting path of career in an international organization,
    • Consistent scope of responsibilities,
    • Private health care, employees’ benefits.

    You'll achieve more when you join HSBC.

    All current positions are available on: www.hsbcservicedelivery.com

    To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

    We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Only those applications that include the candidate's consent to process personal data by HSBC Service Delivery (Polska) Sp. z o.o., in accordance with the Data Protection Act as of 29 August 1997 (Journal of Acts of 2002, No 101, pos. 926 with later amendments) will be considered.