Oferta pracy

HTR Senior Analyst

3M Service Center EMEA Sp. z o.o.

  • Wrocław

    Wrocław, Lower Silesia
  • offer expired 13 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

Technologies we use

Expected

  • Workday

  • SAP

  • Salesforce

  • Power BI

  • Ms Access

  • MS Visio

Your responsibilities

  • Understanding, working on and modifying in needed reports derived from set systems

  • Delivering on time ad-hoc and regular reports

  • Identifying potential improvement needs

  • Working (alone and/or within the Team(s)) on improvement and automation needs

  • Identifying escalation trends and opportunities for process change and/or new solutions or automations

  • Investigating and resolving problems and provides solutions which may involve a network of resources

  • Providing support and solutions to the Team and Supervisor

  • Identifying process gaps and working on them in order to streamline them

  • Understanding the SLAs and KPIs, how they are being measured and calculated and is able to monitor them. Reporting and acting accordingly in case SLAs and/or KPIs are at risk

  • Achieving quality and volume targets and maintains customer satisfaction

  • Updating knowledge on regular basis

  • Performing duties according to 3M Code of Conduct

  • Performing diligently all additional duties appointed by Supervisor

  • Identifying, reporting and working on improvements, enhancements and process changes that have a positive impact on day-to-day work and the overall collaboration

  • Delivering reports and data analysis related to phone systems

  • Taking ownership and resolving actions in case of phone system issues

  • Supporting EMEA Organization for reporting related to Performance Management process

Our requirements

  • Minimum 1 year experience in reporting/analytics Team

  • Bachelor's degree or higher from an accredited university

  • Fluent English

  • Throughout knowledge of HR systems: Workday; SAP, Salesforce or other HR Systems

  • Throughout knowledge of HR processes supported by the HTR Analysts Team

  • Good knowledge on different tools, like: Power BI, Ms Access, MS Visio etc.

  • Detail oriented/accurate and thorough, ability to understand end-to-end processes

  • Very good communication skills

  • Ability to work in a team, in a multicultural environment

  • Ability to multi-task between complicated assignments

What we offer

  • Attractive compensation

  • Private medical care

  • Life insurance

  • Retirement scheme

  • Multisport card

  • Opportunity to work globally as part of an international organization

  • Work in a dynamic, respectful, inclusive and friendly environment with open door policy

  • Unique organizational culture focused on collaboration and problem solving

  • Professional training and onboarding package

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • integration events

  • retirement pension plan

  • parking space for employees

  • extra social benefits

  • holiday funds

  • redeployment package

  • charity initiatives

3M Service Center EMEA Sp. z o.o.

Nauka i opracowane w 3M nowoczesne technologie znajdują zastosowanie na całym świecie, poprawiając jakość życia. Osiągamy roczną sprzedaż na poziomie 33 miliardów dolarów, a ponad 93 000 naszych pracowników współpracuje z klientami na całym świecie. 3M od lat angażuje się w innowacje. Budując przestrzeń do poszukiwania nowych rozwiązań, zachęcamy i wspieramy naszych pracowników do podejmowania ryzyka w wypracowywaniu kreatywnych rozwiązań. Czerpiemy z różnorodności, co owocuje innowacyjnością. U nas możesz wykorzystać swój talent, tworząc rozwiązania, które mają znaczenie.

Scroll to the company’s profile