HTR Workforce Administrator Coordinator with Dutch

Your responsibilities

• Performing HR processes in line with global directions, legal standards and country specific requirements, existing policies and procedures.

• Provides answers and solutions to all incoming queries from all EMEA employees (including phones and tickets)

• Follows up all the escalated queries and provides correct information back to the employee

• Achieves quality and volume targets and maintains customer satisfaction

• Ensuring accurate data updates in all HR system

• Providing active support for employees, managers and HR departments in personnel administration processes

• Conducting transactions in accordance with the procedures and regulations for the country, with the highest standards of time and quality, accordingly to agreed SLAs

• Provides answers, solutions and recommendations for inquires related to HR processes/procedures

• Partnering with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors

• Participating in identifying areas to improve communications/processes and efficiency of operations and implementing changes

• Performing duties according to 3M Code of Conduct

• Performing diligently all additional duties appointed by Supervisor

• Being active support for other team members in terms of questions related to processes or service for client

• Expanding the knowledge and expertise across entire WFA team

• By way of exception – performing tasks not related to the country / region supported

Our requirements

What we offer