Oferta pracy

IBM Hybrid Cloud Support Engineer

IBM PolandO firmie

IBM Poland

Galileo

Kraków

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
IBM Hybrid Cloud Support EngineerNumer ref.: 111439
This position is customer facing (all audience levels) with direct phone and email communications, which requires good interpersonal skills along with good written and oral communication skills.

In this role you will:
  • Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
  • Install and maintain virtual servers, software, to replicate customer reported issues, and install security patches and updates when necessary
  • Maintain detailed records of daily interactions with customers, reported issues, and completed solutions
  • Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information
  • Develop training technical notes and troubleshooting procedures to help customer’s support personnel interact properly with software. Identifies, creates, or enhances processes
  • Create and implement new processes to improve efficiency and customer satisfaction
  • Work closely with other support centers to ensure support requests are appropriately worked from a global perspective and are escalated to additional subject matter experts as needed as per defined processes
  • Engage with clients to understand their current implementation and future plans
  • Help clients find solutions to technical challenges
In order to be successful in this role you should:
  • Enjoy working with clients and solving problems
  • Be meticulous and thorough in issue analysis and documenting next steps/resolution.
  • Hold degree in Computer Science, Engineering or demostrate comparable experience
  • Have fluent written and spoken English.
  • Demonstrate ability to effectively work with IBM teams in other time zones.
  • Be a good listener to fully understand customer requests and help to resolve the issue.
  • Have data driven approach to identifying concerns and driving improvement actions.
  • Show proactive “can-do”contribution to overcome obstacles through strong influencing and collaboration skills.

Requirements:

  • Minimum of 2+ years of progressive IT experience and customer service.
  • Hands-on experience with Linux and Windows operating systems (Red Hat Preferred)
  • Experience to reproduce customer reported issues in the lab environments
  • Ability to diagnose and troubleshoot basic technical issues
  • Excellent problem-solving, written/verbal communication and presentation skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Linux and Windows operating systems.
Preferred Technical and Professional Expertise
  • Good knowledge of basic networking and network troubleshooting
  • Good knowledge of Linux administration
  • Experience to reproduce customer reported issues in the lab environments
  • Cloud administration and deployment (IBM Cloud, Google Cloud and AWS and AZURE)
  • Red Hat Certified System Administrator (RHCSA) , Red Hat Certified Engineer (RHCE) or similar would be a plus
Your Life @ IBM
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Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

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