Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Identity and Access Governance Operations Manager


  • offer expired 3 months ago
  • contract of employment
  • full-time
  • manager / supervisor
  • home office work, hybrid work
  • remote recruitment


Żelazna 51/53



Your responsibilities

  • Provide access and user management service to globally located end-users

  • Handle advanced IT service request tasks assigned to the group, such as providing or removing access to data, mail, and application services, mobile device management, maintaining security group membership, network and FTP shares, Unified Messaging configuration, Intune provisioning, mail, and mail archives in exchange online, EPV access administration, VDI access management, user accounts lifecycle management, etc.

  • Obtain the necessary information from customers if necessary, to be able to provide high-quality support

  • Register all actions undertaken in IT Service Portal via corresponding change, service, or incident tickets

  • Perform add-on routine tasks, such as audits of Active Directory accounts and high-privileged group membership, monitoring and creation of scheduled PowerShell scripts or Ad Hoc reporting for data related to supported services (security groups, FTP accounts, etc.), Enterprise Password Vault safe management, etc.

  • Participate in projects / global initiatives / other assignments, such as providing support in changes with configuration of AD accounts and groups. Creation, maintenance, and overall technical support related to shared folder structure management in JTI. Support of JTI markets in developing/applying required solutions based on specific market needs (e.g. custom automated DL updating scheduled scripts) etc.

  • Actively seek and share any possible operational improvements that could be beneficial for the team

  • Design and document new technical processes based on business requirements

  • Identify and share any system clean-ups ideas to evaluate and (if applicable) execute them.

  • Proactively fix any deviations found in any of the supported systems to keep alignment with JTI policies and procedure

Our requirements

  • At least 3 years of working experience in an IT area, preferably in the areas of AD objects and access management, M365 management, and customer service in a global environment

  • Experience in an international company with a big number of users to support

  • Experience and working knowledge on objects/resources management in services such as MS AzureAD and Microsoft 365 (Intune, teams, M365 licensing, Azure logs)

  • Practical usage of PowerShell

  • At least good command of English – we work on global projects supporting all entities in JTI globally

  • Excellent communication and interpersonal skills

  • Detailed knowledge of application/role testing, test procedures, and test scenarios

  • The ability to work effectively in a diversified team

  • Innovative and creative person with strong Analytical skills

What we offer

  • A competitive pay (together with an annual bonus) and an attractive benefits package including medical care, Multisport card, life insurance, pension plan

  • Complex environment of working with multiple stakeholders, professional support, and the Possibility to share knowledge and best practices

  • On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally

  • Wide variety of projects and tasks, ambitious goals, and independence in achieving them

  • Dynamic and innovative spirit with a constant quest to do things better

  • Flexible working conditions (flexible working hours, home office possibilities)


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • retirement pension plan

  • no dress code

  • sharing the costs of holidays for kids

  • charity initiatives

  • JTI Family Leave Benefit - additional paternity leave

  • Anniversary awards

  • JTI Benefit Platform

What this position is about - Purpose:

In this position, you will provide security expertise and support the daily operations and effective performance of the business solution (application/support maintenance) in accordance with internal operational processes. In this respect, this person will be responsible for managing the resolution of minor, routine, and complex incidents & minor change/service requests and delivering timely and quality solutions to the users. Additionally, you will be involved in project build work and responsible for managing customer and project management requirements during the project lifecycle. While ensuring business requirements are accurately met, at the same time ensuring that the security solution remains robust and risk-averse.


JTI Poland is part of Japan Tobacco International, a leading international tobacco company. We operate in 130 countries, employ over 45,000 people worldwide and our product portfolio includes world-renowned brands such as Camel, LD, Winston and Logic, available on the Polish market.

In Poland, we employ over 2,300 employees and we are the 3rd player in the tobacco industry. Since the beginning of JTI’s operations in Poland in 2007, we have been the fastest growing tobacco company: our market share has more than quadrupled and our production volume has grown more than 10 times.

But our business, isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. That’s why since 11 years JTI is one of the Top Employers in Poland, in 2020 being ranked number one for the second year in a row.

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