Identity and Access Governance Operations Manager

Your responsibilities

• Provide access and user management service to globally located end-users

• Handle advanced IT service request tasks assigned to the group, such as providing or removing access to data, mail, and application services, mobile device management, maintaining security group membership, network and FTP shares, Unified Messaging configuration, Intune provisioning, mail, and mail archives in exchange online, EPV access administration, VDI access management, user accounts lifecycle management, etc.

• Obtain the necessary information from customers if necessary, to be able to provide high-quality support

• Register all actions undertaken in IT Service Portal via corresponding change, service, or incident tickets

• Perform add-on routine tasks, such as audits of Active Directory accounts and high-privileged group membership, monitoring and creation of scheduled PowerShell scripts or Ad Hoc reporting for data related to supported services (security groups, FTP accounts, etc.), Enterprise Password Vault safe management, etc.

• Participate in projects / global initiatives / other assignments, such as providing support in changes with configuration of AD accounts and groups. Creation, maintenance, and overall technical support related to shared folder structure management in JTI. Support of JTI markets in developing/applying required solutions based on specific market needs (e.g. custom automated DL updating scheduled scripts) etc.

• Actively seek and share any possible operational improvements that could be beneficial for the team

• Design and document new technical processes based on business requirements

• Identify and share any system clean-ups ideas to evaluate and (if applicable) execute them.

• Proactively fix any deviations found in any of the supported systems to keep alignment with JTI policies and procedure

Our requirements

What we offer

What this position is about - Purpose:

In this position, you will provide security expertise and support the daily operations and effective performance of the business solution (application/support maintenance) in accordance with internal operational processes. In this respect, this person will be responsible for managing the resolution of minor, routine, and complex incidents & minor change/service requests and delivering timely and quality solutions to the users. Additionally, you will be involved in project build work and responsible for managing customer and project management requirements during the project lifecycle. While ensuring business requirements are accurately met, at the same time ensuring that the security solution remains robust and risk-averse.