private medical care
Implementation Relationship Manager
LSEG (London Stock Exchange Group)
- Śląska 23/25, Działki Leśne, GdyniaGdynia, Pomeranian
- offer expired 21 days ago
- contract of employment
- manager / supervisor
- hybrid work
- Immediate employment
- remote recruitment
- запрошуємо працівників з України
- Робота для іноземцівбез польської
Be responsible for all aspects of the technical relationship with the customer from an implementation, product change perspective
Build and maintain strong relationships with key technical contacts in named accounts
Hold meetings with the customer when required, either proactively or event triggered. These could be at up to C-Level
Owns the end-to-end implementation change for LSEG products, both LSEG and client initiated
Take ownership of any technical issue that a customer may raise during technical implementation and product changes, and proactively liaise with all resolver groups to provide a timely resolution
Provide technical advice to customers on all aspects of customer connectivity, product and system usage, and upgrades to ensure that the customer is fully ready for the changes
Identify all customer readiness activities for assigned projects and act as the customer-facing Technical Lead
Liaise with key customer departments for each account during implementation or upgrade to keep them informed of progress and any issues
Partner with Implementation Project Specialist to ensure smooth delivery of customer projects across the entire Customer Implementation and Professional Services
Excellent customer facing skills with the ability to understand the customer and communicate at their level
Willingness to adopt new process and different ways of working
Pro-active approach, initiative and ability to seek out information from the customer and colleagues
Ability to utilize all available resources and tools to investigate and solve customer problems
Professional approach during periods of heavy workload without close supervision.
Understanding of market data and the FinTech industry
Ability to form close relationships with the Account Manager and CSM for mapped accounts to adopt a more cohesive service for the customer
What we offer
Development: e-learning platform, a range of workshops and international projects
Onboarding: structured training and buddy support
Information: access to real-time economic data
Diversity: colleagues from 40 countries
Charity: 2 additional days off for voluntary jobs
Perks: wellness allowance, private medical healthcare, employee assistance program, pension plan
Office: massage chairs, and ping-pong table
Activities: sport teams and social events to join
Future: corporate pension plan and employee insurance
remote work opportunities
coffee / tea
parking space for employees
employee referral program
LSEG (London Stock Exchange Group)
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.
Data & Analytics
Our acquisition of Refinitiv means we can provide the breadth and depth of financial data and best-in-class analytics that customers expect –driving innovation and growth across global markets. And our high-performance solutions –from trading, to market surveillance, to wealth solutions and more–help to enhance the performance of our customers.
FTSE Russell is a leading global provider of financial indexing, benchmarking and analytic services with more than $16 trillion benchmarked to our indices –and offers an extensive range of data services and research.
The combination of Refinitiv and FTSE Russell provides LSEG with leading capabilities in data, analytics, indices and benchmarks
We offer our customers extensive access to capital markets and liquidity across multiple asset classes. We operate a broad range of international equity, fixed income, exchange-traded funds/exchange-traded products and foreign exchange markets. Our Group is home to several capital formation and execution venues: London Stock Exchange, AIM, Turquoise, CurveGlobal, FXall and Tradeweb (through a majority ownership interest).
We support our customers’ clearing and reporting obligations, providing risk, balance sheet and financial resource management solutions, whilst working with our other divisions to extend this support across the value chain.
A leading global clearing house with a strong presence across multiple asset classes, LCH helps financial institutions all over the world use their capital efficiently and manage counterparty risk. We work closely with sell-side clearing members and buy-side clients in conjunction with trading venues globally. UnaVista, a regulated platform that helps customers meet their reporting compliance obligations and reduce operational and regulatory risk through reporting, reference data and analytics solutions, further complements our Post Trade offering.
Through a comprehensive suite of trusted financial market infrastructure services –and our open-access model –we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.
LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.