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Aktualne oferty pracodawcy

Important Business Services Oversight, Senior Manager

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • manager / supervisor
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Provide support to ORR Heads & Accountable Chief Risk Officers in providing review, challenge and oversight of the end to end risk and control environment and support the development and embedding of practices across the team.

  • Provide independent review across end-to-end services, looking at the documentation of the supporting processes and the owners understanding of the risk and control environment and resilience.

  • Develop and manage stakeholder relationships with ORR and Business and Functional stakeholders.

  • Provide oversight of the end-to-end business services, including overall risk and control environments, to ensure completeness and accuracy.

  • Managing deliverables to an agreed schedule and plan

  • Coordinating with teams across the 1LoD and 2LoD to inform the overall assessment

  • Confirm that the repository of mapped business services is complete, in line with processes deemed in-scope for relevant commitments

  • Review that risk metrics are appropriate within the context of services, and that process or service owners are measuring the right aspects of their process with the right MI at the right frequency

  • Confirm that the end-to-end service map, including supporting processes, is accurate and complete in relation to the operation of the process, and the detail required to adequately monitor this

  • Opine on Risk Stewards’ review to ensure that the material risks and controls, including third party and technology, associated with the service are complete and accurate and support the overall resilience of the service

  • Opine on whether the Business Service Owner’s assessment of end-to-end control effectiveness and resilience for safe growth (where applicable) is aligned to the evidence available, including review of material trigger events

  • Support consistent and insightful reporting and escalation of issues identified through ORR Second Line of Defense opinion papers

  • Participation in governance, review / opine on and challenge adequacy of governance over Important Business Services

Our requirements

  • Demonstrable experience of assurance / audit activities and techniques, or 2LOD stewardship for one or more of the ORR risk types.

  • Deep understanding of Risk Management Framework and Non-Financial Risks, including sound understanding / knowledge of technology and cyber risks

  • Relevant external financial services qualification (e.g. CIA, CPA, ACA, ACCA, CISA).

  • Experience in developing and deploying automated testing and data analytics techniques.

  • Experience of process mapping and delivering professional reports and presentations gained within a financial services organisation or audit/consulting practice.

  • Ability to foster relationships whilst providing adequate challenge and effecting change.

  • Experience utilising assurance automation and analytics tools preferred.

  • Fluent in both oral and written English.

  • Proficient with Microsoft Office

What we offer

  • Long-term job in one of the largest banking and financial services organization in the world

  • Interesting path of career in an international organization

  • Language / Studies Reimbursement Scheme

  • Professional trainings

  • An environment where you will be given space to take ownership and accountability for your work

  • A Team of professionals that will help you develop & succeed

  • Exposure to all HSBC lines of business and markets

  • Employees’ benefits: private medical and dental health care, Multisport Card, life insurance


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

About the role

Global Operational and Resilience Risk (ORR) is a sub function of Group Risk. The role will be responsible for the provisioning of subject matter expertise to support Chief Risk Officers and ORR Heads to discharge their responsibilities in relation to providing an independent review across end-to-end services. This will include reviewing, challenging and guidance to the business and functions (risk and control owners) on processes; and ensuring owners understand of the risk and control environment and resilience.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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