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Incident and Problem Manager

  • Sopot, pomorskie pokaż mapę
  • Specjalista
  • 06.03.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    For nearly 30 years we have been providing software dedicated to the insurance business (both in Poland and abroad), developing desktop, web and mobile applications. Our multi-module systems are comprehensive, covering GUI, backend, middleware and business intelligence solutions, with the use of extensive databases. Our team consists of the best specialists, helping us maintain the leading position among IT providers for the insurance industry for years.

    Incident and Problem Manager
    Lokalizacja: Sopot

    To support IT operations of our customer - a leading multinational insurance group in Europe - we"re looking for motivated Process Managers for our IT Service Management team.

    Job description:

    • Responsibility for the management and efficient execution of the incident management and problem management processes based on predefined KPIs.
    • Development of measurement criteria and monitoring mechanisms to improve service and process quality,
    • Proposals and implementation of improvements to the processes,
    • Creation and continuous maintenance of process documentation,
    • Constant operational monitoring on the scale of the SLA,
    • Ensuring proper operability of interfaces and information flow between incident/problem management and other service management processes,
    • Management of task forces in the troubleshooting process,
    • Reporting on the processes" performance.

    As a candidate you have:

    • An academic degree or comparable vocational training, preferably in IT and/or management,
    • Ability to integrate and cooperate in an international environment, assertiveness and diplomatic skills,
    • Strategic thinking, analytical thinking and abstract reasoning skills,
    • Pronounced planning and organizational talent,
    • Substantial experience in the complete lifecycle of IT services and IT operations processes according to ITIL, COBIT and/or other frameworks, including process design and implementation,
    • Quick comprehension, stress-resistance and focus on results,
    • Excellent communications skills,
    • Ability to efficiently mitigate conflicts taking into account differing points of view of various stakeholders,
    • Willingness to travel in a European environment,
    • Fluent written and spoken English,
    • Ability to speak German would be an advantage.