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Oferta pracy
Incident Management Specialist - German (fully remote)
Diebold NixdorfAbout the company
- WrocławWrocław, Lower Silesia
- offer expired 3 years ago
- contract of employment, B2B contract
- full-time
- specialist (Mid / Regular)
- home office work
- remote recruitment
Your responsibilities
- Receiving and recording of application related incidents in customers and DN incident management system.
- Triaging and forwarding to the appropriate resolver group upon initial incident impact and root cause assessment
- Remotely accessing customer systems for initial troubleshooting
- Manually correcting transaction data in customer system based on defined rules
- Networking with internal teams to share best-practices and increase knowledge sharing
Our requirements
- Bachelor’s degree in Business Management, Economics or similar field or relevant work experience
- Fluent written and spoken German and English language skills (at least B2). Polish is not required.
- IT literate and savvy with MS Office applications (especially Excel).
- Strong verbal & written communication skills
- Highly motivated and proactive problem solver
- Mon-Fri shifts (morning, afternoon or standard business hours) + 1 week a month on call availability
- Ability to meet tight deadlines without compromising on quality
What we offer
- Flexi-Time & remote working
- Casual dress code and plenty of free parking spaces (when working from the office)
- Opportunities for international travel
- Free tea, coffee & fruits
- Multicultural work environment
- Language courses (English, French, Polish for foreigners)
- International assignments and projects
- Private medical care with family option
- Life and accident insurance
- Multisport (partner, friend and child option included)
- Full time contract of employment or B2B (according to candidate’s preference)
Benefits
- private medical care
- life insurance
- remote work opportunities
- employee referral program
- extra leave
- communication supplement
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role
Position Overview
We are building a German speaking customer support and transaction data reconciliation team for one of the biggest oil & gas companies in the world, operating in the German market. As an incident management specialist, you will be supporting the DACH region ensuring appropriate incident handling related to a critical SW component in close connection with the customer, as well as transaction data related reconciliations.
In this role you will have a chance to develop and deepen your expertise in complex business processes as well as have a direct impact on customer operating models. As this role is within a software organisation it is a great starting point for an IT focused career.
Location: This role can be done fully remotely from anywhere in Poland.
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Incident Management Specialist - German (fully remote), Wrocław