Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Incident Manager for Digitalization department

emagine sp. z o.o

  • offer expired 3 months ago
  • B2B contract
  • full-time
  • team manager
  • hybrid work
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

emagine sp. z o.o

Domaniewska 39A



Technologies we use

Operating system

About the project

We are looking for a talented Incident Manager for Digitalization department.

The Incident Manager is responsible for coordinating the resolution of incidents that impact the bank's digital channels, including online banking, mobile banking and other digital platforms.

The role involves working closely with IT staff, business units and external vendors to ensure incidents are resolved quickly and effectively, minimising disruption to the bank's customers.

The person in this role will also oversee the handling of service requests made within the department to other departments/areas within the business.


• Industry: Banking / Finance

• Location: Domaniewska 39A, Warsaw

• Type of work: hybrid from Warsaw (at least 1day/week from the office)

• Business trips: 2–3 day visits in Denmark few times a year

• Project language: English/Polish

• Start: ASAP

• Assignment type: B2B

Your responsibilities

  • Receive all incidents and service requests in the department, ensuring that they are classified, prioritized, and escalated appropriately.

  • Coordinate the resolution of incidents and service requests by assigning tasks to the appropriate IT staff and tracking progress until they are resolved.

  • Work closely with business units to understand the impact of incidents and service requests and ensure that communication is maintained throughout the resolution process.

  • Develop and maintain incident response plans and procedures to ensure that incidents are resolved in a consistent and efficient manner.

  • Identify trends and potential issues in incident and service request data and provide recommendations to IT management for process improvements and system enhancements.

  • Ensure that all incident and service request-related documentation, including incident reports and post-incident reviews, are accurate, complete, and up to date.

  • Supervise the handling of service requests made within the department to other departments/areas within the bank, ensuring that they are processed efficiently and effectively.

Our requirements

  • At least 2 years of experience in incident management, preferably in a similar position within the banking or financial services industry.

  • Experience with IT service management tools, such as ServiceNow or BMC Remedy.

  • Strong problem-solving and analytical skills, with a customer-focused approach.

  • Understanding of service request management and ability to supervise the handling of service requests.

  • Ability to work independently and as part of a team.

  • Ability to handle multiple incidents and service requests simultaneously while maintaining a high level of attention to detail and accuracy.

  • Good written and spoken English communication skills, with the ability to communicate effectively with technical and non-technical stakeholders.


  • Familiarity with banking systems and processes.

Development opportunities we offer

  • intracompany training

  • technical knowledge exchange within the company

What we offer

  • Long-term cooperation

  • Transparently built relations based on trust and fair play

  • Flexible working hours

  • Co-financed benefits: Medicover card, Multisport card

  • Relocation package and internal reference bonus


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • flexible working time

  • fruits

  • integration events

  • corporate library

  • no dress code

  • coffee / tea

  • drinks

  • leisure zone

  • holiday funds

  • christmas gifts

  • birthday celebration

emagine sp. z o.o

emagine is a reputable IT and business consultancy established in 1986, with its headquarters in Denmark and multiple departments in various countries including Poland, Sweden, Norway, France, the UK, Germany, the Netherlands, and India. We offer high-end consulting services, including Nearshoring as a Service, Team extension, and Managed Services, through our extensive network of experts. We are currently looking for talented individuals to join our team in various open positions. Let's stay in touch and explore the opportunities together.

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