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Incident Manager with German

WIPRO IT SERVICES POLAND Sp. z o.o.About the company

  • Gdańsk

    Gdańsk, Pomeranian
  • Offer expired 6 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • team manager

Your responsibilities

  • Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process

  • Remediate deviation of a process for its particular division /department/ school

  • Responsible for communicating with the Incident Process Owner

  • Point of contact for all Major and Normal Incidents

  • Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.

  • Represent the first stage of escalation for Incidents

  • Monitor the workload per Tier 1 Analyst

  • Liaise with L2 teams and Own the Incident resolution E2E

  • Monitor the incidents to ensure that the Service Level Agreement are respected

  • Identify, initiate, schedule and conduct incident reviews

  • Ensure the closure of all resolved and end-user confirmed Incident records

  • Provide guidance to the Incident Process Coordinators

Our requirements

  • In-depth knowledge of ITIL and Service Desk Operations

  • Minimum 2+ years’ experience in a roles of Incident management and coordination.

  • Prior experience as Incident manager is preferred.

  • English and German language fluency is required for the role.

  • Additional skills of Infrastructure, networking architecture is preferred.

What we offer

  • Relocation assistance - Accommodation, travel and other expenses covered

  • Medical Insurance

  • Life & Disability Insurance for employees and family members

  • Social Fund Scheme

  • Benefits

  • private medical care

  • life insurance

  • fruits

  • retirement pension plan

  • coffee / tea

  • holiday funds

  • employee referral program

  • Multisport Card


Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

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  • Should have knowledge of ITIL process

  • Should have analytical & reasoning skills

  • Ability to create Weekly & Monthly reports for the management review

  • Expertise in Microsoft Excel & PowerPoint

  • Collaborates well & Effective communicator at all levels