private medical care
- Offer expired 6 days ago
- Remote recruitment
- contract of employment
- team manager
Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
Remediate deviation of a process for its particular division /department/ school
Responsible for communicating with the Incident Process Owner
Point of contact for all Major and Normal Incidents
Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.
Represent the first stage of escalation for Incidents
Monitor the workload per Tier 1 Analyst
Liaise with L2 teams and Own the Incident resolution E2E
Monitor the incidents to ensure that the Service Level Agreement are respected
Identify, initiate, schedule and conduct incident reviews
Ensure the closure of all resolved and end-user confirmed Incident records
Provide guidance to the Incident Process Coordinators
In-depth knowledge of ITIL and Service Desk Operations
Minimum 2+ years’ experience in a roles of Incident management and coordination.
Prior experience as Incident manager is preferred.
English and German language fluency is required for the role.
Additional skills of Infrastructure, networking architecture is preferred.
What we offer
Relocation assistance - Accommodation, travel and other expenses covered
Life & Disability Insurance for employees and family members
Social Fund Scheme
retirement pension plan
coffee / tea
employee referral program
WIPRO IT SERVICES POLAND Sp. z o.o.
Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
Should have knowledge of ITIL process
Should have analytical & reasoning skills
Ability to create Weekly & Monthly reports for the management review
Expertise in Microsoft Excel & PowerPoint
Collaborates well & Effective communicator at all levels