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Incident Manager with German

  • Katowice, śląskie
  • Kierownik
  • 2016-12-20

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Your future made with IBM

    IBM Client Innovation Center Wroclaw & Katowice
    is now hiring experienced professionals
    Experience new and diverse professional challenges. Take your career further with IBM’s Client Innovation Center Wroclaw & Katowice in Location. Be part of a multicultural team that helps our clients to transform how their IT services are delivered. You will discover a friendly team-focused environment: an inspiring workplace that provides an open and collaborative culture. Enjoy varied and challenging work - and grow your expertise through training and career development tailored to you. Shape your future by joining a global team that has driven client success for more than 100 years.

    Incident Manager with German
    Miejsce pracy: Katowice

    What will you make with IBM?

    As the Incident Manager, you will be the client’s primary interface into the Incident Management process and represent their interests to meet service commitments.

    Main responsibilities:

    • liaising with the Customer as focal point for all high priority & major incidents reported
    • planning, coordinating, and controlling the restoration of simple, complex or high impact of system problems that occur within the production environment of clients’ systems
    • handling conflict situations and making critical decisions while driving incidents
    • developing strong working relationships with support teams and management
    • providing support and participating in the Change Control Board and change control process
    • providing appropriate inputs to the problem management process
    • supporting other team members including Service Restoration Managers and Problem Managers in processes and techniques used to manage major incidents


    • 1-2 years of business experience, preferably on the Incident  Manager position / Co-Ordinator position in IT Services sector
    • good command of german (minimum: intermediate level)
    • readiness for 24/7 working time system
    • ITIL certificate
    • good understanding of production IT Environment and IT Operation such as Intel / DBA/ Unix / Windows OS/Exchange and Remote Server Management domains etc.
    • good understanding of Incident Management, Problem Management and Change Management processes
    • strong interpersonal and teamwork skills
    • experience in Critical Situations Management will be a plus
    • knowledge of Conflict Management techniques will be a plus

    What we can offer you:

    • Think40 - access to a universe of knowledge through various education channels
    • Working on international projects in multicultural teams
    • Customer exposure and direct impact on the business of our clients based on our solutions they use
    • Coaching and mentoring sessions
    • True vertical and horizontal development opportunities
    • Opportunities to constantly learn evolving technologies
    • Friendly open office environment & flexible working hours
    • Languages classes free of charge
    • Discounts in various restaurants, shops & cultural places
    • Private medical and life insurance package
    • Multisport Card
    • Summer camps for children