Oferta pracy

Pursuant to the Article 13 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as the “GDPR”, we inform You that Wipro IT Services Poland Sp. z o.o. with registered office in Warsaw, hereinafter referred to as the "controller" or “Wipro”, will process your personal data and will be the controller of your personal data.

You can contact Wipro by sending letter to the following address: Wipro IT Services Poland Sp. z o.o. Aleje Jerozolimskie 123a, 02-017 Warszawa, or by sending email: [email protected]

Wipro will process your personal data in order to conduct the recruitment process based on Article 6 Section 1 letter a) of the GDPR and Article 9 Section 2 letter a) of the GDPR, i.e. based on your consent, and in the case of your extended consent, also for the purposes of future recruitment – in the scope of the data included in your CV and motivation letter, and Article 6 Section 1 letter f) of the GDPR, i.e. based on Wipro legitimate interest – in the scope of the data gathered during recruitment process. Wipro does have the justified interest in verification of your qualifications and information’s provided in documentation.

You have the right to withdraw your consent at any time without affecting the lawfulness of the processing, which was made on the basis of consent before its withdrawal.

Your data will be shared with other entities from Wipro group, entities which cooperates with Wipro in the scope of the recruitment, IT services, and in cases indicated in the provisions of law, for reference to the authorities in connection with their proceedings. Wipro might transfer your personal data to entities from Wipro group located outside of EEA, however each time your data will be properly protected and secured, and basis of such transfer will be the agreement on processing the data based on the standard clauses approved by European Commission. You have the right to receive a copy of such personal data from Wipro.

Your personal data will be stored for a period not longer than the duration of the current recruitment procedure, however not longer than within 6 months upon the end of the current recruitment process, and in the case of your consent to the processing of data for the purposes of future recruitment - for a period not longer than 5 years.

You can submit to Wipro an application regarding personal data about: (i) rectification / correction of personal data; (ii) deletion of data; (iii) limiting the processing of personal data, i.e. suspending operations on personal data or not deleting data - according to the submitted application; (iv) access to personal data; (v) transfer of data to another personal data controller.

You can object at any time to the processing of personal data based on art. 6 Sec. 1 letter f) of the GDPR. Wipro will then no longer process such personal data unless it demonstrates the existence of valid legally established grounds for processing that override the interests, rights and freedoms of the data subject, or the grounds for determining, investigating or defending claims.

Pełną informację odnośnie przetwarzania Twoich danych osobowych znajdziesz 
WIPRO IT SERVICES POLAND Sp. z o.o.

Incident Manager with Russian

WIPRO IT SERVICES POLAND Sp. z o.o. O firmie

  • Gdańsk, pomorskie

  • Ważna jeszcze 19 dni
    do: 12 lut 2021
  • Rekrutacja zdalna
  • Menedżer
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future


Currently we are looking for a person on the position of:

Incident Manager with Russian
Location: Gdańsk

Working hours: Within Business hours CET (8 am to 10PM) Mon – Fri and ON CALL if needed.

 

Description:

Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.

 

Language required: Russian

 

Role & Responsibilities:

  • Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
  • Remediate deviation of a process for its particular division /department/ school
  • Responsible for communicating with the Incident Process Owner
  • Point of contact for all Major and Normal Incidents
  • Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.
  • Represent the first stage of escalation for Incidents
  • Monitor the workload per Tier 1 Analyst
  • Liaise with L2 teams and Own the Incident resolution E2E
  • Monitor the incidents to ensure that the Service Level Agreement are respected
  • Identify, initiate, schedule and conduct incident reviews
  • Ensure the closure of all resolved and end-user confirmed Incident records
  • Provide guidance to the Incident Process Coordinators

Requirements:

  • In-depth knowledge of ITIL and Service Desk Operations
  • Minimum 2+ years’ experience in a roles of Incident management and coordination.
  • Prior experience as Incident manager is preferred.
  • Polish and Russian language fluency is required for the roles.
  • Additional skills of Infrastructure, networking architecture is preferred.

Behavioral Skills & Attributes:

  • Should have knowledge of ITIL process
  • Should have analytical & reasoning skills
  • Ability to create Weekly & Monthly reports for the management review
  • Expertise in Microsoft Excel & PowerPoint
  • Collaborates well & Effective communicator at all levels
 
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future


Currently we are looking for a person on the position of:

Incident Manager with Russian
Location: Gdańsk

Working hours: Within Business hours CET (8 am to 10PM) Mon – Fri and ON CALL if needed.

 

Description:

Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.

 

Language required: Russian

 

Role & Responsibilities:

  • Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
  • Remediate deviation of a process for its particular division /department/ school
  • Responsible for communicating with the Incident Process Owner
  • Point of contact for all Major and Normal Incidents
  • Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.
  • Represent the first stage of escalation for Incidents
  • Monitor the workload per Tier 1 Analyst
  • Liaise with L2 teams and Own the Incident resolution E2E
  • Monitor the incidents to ensure that the Service Level Agreement are respected
  • Identify, initiate, schedule and conduct incident reviews
  • Ensure the closure of all resolved and end-user confirmed Incident records
  • Provide guidance to the Incident Process Coordinators

Requirements:

  • In-depth knowledge of ITIL and Service Desk Operations
  • Minimum 2+ years’ experience in a roles of Incident management and coordination.
  • Prior experience as Incident manager is preferred.
  • Polish and Russian language fluency is required for the roles.
  • Additional skills of Infrastructure, networking architecture is preferred.

Behavioral Skills & Attributes:

  • Should have knowledge of ITIL process
  • Should have analytical & reasoning skills
  • Ability to create Weekly & Monthly reports for the management review
  • Expertise in Microsoft Excel & PowerPoint
  • Collaborates well & Effective communicator at all levels
 

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