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Indexing Officer (English and French)

HSBC Service Delivery (Polska) Sp. z o.o.O firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42A

Kraków

Indexing Officer (English and French)

Responsible for providing a professional and high quality service to all HSBC Businesses . The role of Indexing Officer is to complete the timely execution and routing of instructions to the correct business service operations. The Indexing Officer is expected to successfully process operations with orientation to meet business objectives as well as contribute to initiatives to increase quality, efficiency and effectiveness of the team.

Main Duties:

  • Acquire, maintain and develop in-depth knowledge on procedures related to Indexing processes
  • Identify and escalate potential issues that may result in operational difficulties and/or risk
  • Support achievement of team objectives
  • Exhibit ownership and resolution of problem management issues
  • Ensure that process requirements are met in accordance with procedures and standards
  • Escalate relevant issues
  • Contribute to sustainable saves through process improvements

Requirements:

  • Knowledge of HSBC Internal Bank regulations
  • Knowledge of multiple instructions type and priority e.g. large value payments istructions
  • Basic knowledge of the service portfolio offered by HSBC e.g. change of address, standing orders instructions
  • Good French and English (Oral and Written)
  • Strong team player, but also able to work on own with minimal supervision
  • Initiative and lateral thinking to provide tailor made solutions and identify buiness development opportunites
  • Good written communications
  • Excellent interpersonal and empathy skills
  • Appropriate systems knowledge of all European markets
  • Attention to detail
  • Able to work in a high volume and time preseured environment
  • Ability to deliver against challenging but acheivable targets.
  • Flexible and receptive to change

We offer:

  • Stable job in professional team
  • Interesting career path in an international organization
  • Private health care, employees’ benefits
  • Courses & training for our employees
  • Modern office buildings near the city center of Kraków

 

You'll achieve more when you join HSBC.

To apply for this position please send your curriculum vitae in English, using "Apply now" button below.

Applications sent to us will be taken into consideration only if they include the following statement:
I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

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