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Industrial Engineering Supervisor

UPSAbout the company


Generała Józefa Bema 2


Your responsibilities

The Industrial Engineering Supervisor takes responsibility for handling the following tasks:


• Oversees the creation and maintenance of advanced operational and financial reports

• Manages the transformation to automated SQL based reports and dashboards

• Proactively identifies opportunities to consolidate and streamline reports for all GBS lines of business

• Supports non-GBS functions by maintaining and providing relevant KPI

• Supports the Senior GBS Management by providing relevant KPI dashboards

• Manages and oversees the “Single Source of the Truth” reporting initiative for Europe GBS

Project Development

• This role will initially focus on supporting and driving the transformation efforts of GBS Engineering to eliminate manual Excel based reports

• Seek for opportunities to improve operational and financial performance in the European Finance and Accounting departments

• Provide support on ongoing strategic projects

• Provide support with the creation of business cases and project plans

• Provide engineering and process expertise to Senior and Site Management if requested

• Report progress and impacts of single initiatives

Volume and Staffing Forecasting for the GBS Finance and Accounting Departments

• Inbound call, email or other activities forecasting by country/language and skill

• Monitoring of actual and historical trends and operational performance by country/language/skill

• Forecasting of AHT and Utilization based on actual trends, process changes and attrition figures

• Determination of staffing requirements based on forecasted production figures

• Review of attrition and forecast figures on bi-weekly conference calls with Site and Senior Management

People Development

• Determination of employees’ training needs to produce continuous development plans

• Ensuring on-going feedback and support to improve performance

• Establishing of individual and group performance targets


• Provide GBS point of contact for local country IE functions

• Provide executive summaries and presentations following specific events (outages, in-country issues, peak reporting)

Our requirements

  • Excellent working knowledge of Excel is mandatory

  • Fluency in English

  • Power BI or SQL Database knowledge would be an asset

  • Python & time-series forecasting would be a desired skill-set

What we offer

  • Career development in a fast-growing international company

  • Work in a well-coordinated team and a nice atmosphere

  • Permanent employment

  • Modern office in the heart of Wroclaw

  • Private medical care

  • Life insurance

  • MultiSport card

  • Bicycle parking

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • retirement pension plan

  • employee referral program

  • charity initiatives

  • onboarding program


Your career at UPS: Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. We provide long-term career opportunities. For a future that allows you to turn your dreams into reality.

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This is how we work
This is how we work