Oferta pracy

Information Security Administration Team Manager

Citi HandlowyO firmie

Citi Handlowy

Goleszowska 6

Warszawa

Information Security Administration Team ManagerNumer ref.: 21278496

Citi Handlowy Information Security Administration team supports all employees in the organization. Our services include but not limited to: user profile maintenance, user profile password reset, role/profile management and customer support via different communication channels (e-mail, phone, and ticket management).

We are looking for ISA Team Manager.

Responsibilities:

  • Managing Information Security Administrator team and team’s goals

  • Creating an efficient and qualified team with resource planning

  • Coaching and motivating staff, ensuring staff development, managing performance, and making recommendations for appropriate personnel actions

  • Ensuring best practices in the area of team management (regular team meeting, development opportunities, etc.)

  • Supporting other departments and solving problems in user/rights management area

  • Creating, updating and improving procedures, ensuring compliance with current regulations

  • Implementing new solutions/processes/standards and IT systems increasing team effectiveness

  • Managing team’s project tasks in accordance with the agreed conditions

  • Creating, modifying, and deleting user profiles in various systems

  • Creating, modifying documentation related to user profiles management (e.g. request processing, procedure update)

  • Providing customer service via phone, e-mail and various ticket management systems (Polish and English).

Qualifications:

  • Team management experience is preferred

  • Excellent customer service orientation

  • Effective written and verbal communication skills in Polish and English

  • Ability to adapt / flexibility

  • Effective learning skills

  • Troubleshooting and solving

  • Enthusiasm, determination and motivation

  • Basic knowledge about operating systems and databases.

Citi Handlowy is a rewarding place to work, offering:

  • Unique opportunity to progress your career with one of the largest financial services Institutions in the world

  • Learning and development opportunities

  • An equal and diverse workplace

  • Social benefits (e.g. private healthcare care, Benefit System, life insurance)

  • Working in a friendly, dynamic and multinational environment.

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