sharing the costs of sports activities
Information Technology Service Delivery Manager
- aleja Grunwaldzka 472b, Oliwa, GdańskGdańsk, Pomeranian
- offer expired a month ago
- contract of employment, B2B contract
- specialist (Mid / Regular), senior specialist (Senior)
- home office work
- remote recruitment
Technologies we use
About the project
Preferred location - Wrocław, but remote from Poland possible to
*Remote work during Covid-19 pandemic
It is a great opportunity for ones who would like to switch the career from software development to IT business development.
As Information Technology Service Delivery Manager in NATEK you will work closely with experienced NATEK Sales Team on pre-sales activities at the same time being responsible for managing the service delivered by NATEK to the enterprise customers from banking sector. We are looking for a person with a technical background in Software Development for banking/financial services management (preferably JAVA or C++).
This role has been opened due to NATEK growth. On this position, you will work on a group level (SK, CZ, PL, BG) with a strong focus on Software for Banking service line expansion.
In NATEK, you may develop your career in a non-corporate, multi-national environment where core values are partnership, expertise and accountability to deliver best class solutions to the biggest worldwide brands.
If you are determined to constantly develop your competencies, join us and grow with us into roles like Service Delivery Director, Delivery Center Manager, or more!
Participate in pre-sales activities as a technical partner for Sales Team and a trusted advisor to clients
Manage technical aspects of RFP responses
Define and/or execute Service Level Agreements and KPI in relation to contracted services
Act as a single point of contact for NATEK customers for operation in your technical domain
Ensure customer satisfaction on the highest level
Be responsible for support of the business development under given accounts
Work closely with the delivery teams to ensure the successful and timely delivery
Build forecast of service delivery results
Create strategies to maintain, improve and develop service delivery
2+ years of professional experience in a business oriented role
Proven expertise in managing Software Development projects within JAVA or C++ technologies
Hands-on experience in providing services for enterprise banking customer
Professional relationships long-term building skills (senior stakeholders)
Process or people management experience (within a medium size team)
Excellent analytical and problem-solving attitude
Very good negotiation and communication skills
Business and sales orientation: able to turn customer requirements into workable solutions
Fluency in English-, other languages as French or German is a plus
What we offer
Joining the company that is providing exceptional IT services for the biggest, international customers with recognisable worldwide brands
Having a real impact on shaping and expanding of NATEK Software for Banking service line
Reporting to NATEK CEO and cooperation with other board members, flat organizational structure
Work in the ISO International Standards environment, with clearly defined processes
Cooperation with experienced and engaged NATEK Sales Team
Remote work during Covid-19 pandemic and HO option in future
Small things which make the difference: flexibility with employment form, Private medical healthcare, MultiSport card, flexible working time, company integration events, learning platform UDEMY access
private medical care
remote work opportunities
flexible working time
employee referral program
Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating in projects for our partners from all over the world in various sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia. Thanks to a team of over 500 experts, including project managers, programmers and administrators, we are able to effectively support our partners.