Oferta pracy

Information Technology Service Delivery Manager


  • offer expired a month ago
  • contract of employment, B2B contract
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • home office work
  • remote recruitment


aleja Grunwaldzka 472b



Technologies we use


  • JAVA

  • C++

About the project

Preferred location - Wrocław, but remote from Poland possible to

*Remote work during Covid-19 pandemic

It is a great opportunity for ones who would like to switch the career from software development to IT business development.

As Information Technology Service Delivery Manager in NATEK you will work closely with experienced NATEK Sales Team on pre-sales activities at the same time being responsible for managing the service delivered by NATEK to the enterprise customers from banking sector. We are looking for a person with a technical background in Software Development for banking/financial services management (preferably JAVA or C++).

This role has been opened due to NATEK growth. On this position, you will work on a group level (SK, CZ, PL, BG) with a strong focus on Software for Banking service line expansion.

In NATEK, you may develop your career in a non-corporate, multi-national environment where core values are partnership, expertise and accountability to deliver best class solutions to the biggest worldwide brands.

If you are determined to constantly develop your competencies, join us and grow with us into roles like Service Delivery Director, Delivery Center Manager, or more!

Your responsibilities

  • Participate in pre-sales activities as a technical partner for Sales Team and a trusted advisor to clients

  • Manage technical aspects of RFP responses

  • Define and/or execute Service Level Agreements and KPI in relation to contracted services

  • Act as a single point of contact for NATEK customers for operation in your technical domain

  • Ensure customer satisfaction on the highest level

  • Be responsible for support of the business development under given accounts

  • Work closely with the delivery teams to ensure the successful and timely delivery

  • Build forecast of service delivery results

  • Create strategies to maintain, improve and develop service delivery

Our requirements

  • 2+ years of professional experience in a business oriented role

  • Proven expertise in managing Software Development projects within JAVA or C++ technologies

  • Hands-on experience in providing services for enterprise banking customer

  • Professional relationships long-term building skills (senior stakeholders)

  • Process or people management experience (within a medium size team)

  • Excellent analytical and problem-solving attitude

  • Very good negotiation and communication skills

  • Business and sales orientation: able to turn customer requirements into workable solutions

  • Fluency in English-, other languages as French or German is a plus

What we offer

  • Joining the company that is providing exceptional IT services for the biggest, international customers with recognisable worldwide brands

  • Having a real impact on shaping and expanding of NATEK Software for Banking service line

  • Reporting to NATEK CEO and cooperation with other board members, flat organizational structure

  • Work in the ISO International Standards environment, with clearly defined processes

  • Cooperation with experienced and engaged NATEK Sales Team

  • Remote work during Covid-19 pandemic and HO option in future

  • Small things which make the difference: flexibility with employment form, Private medical healthcare, MultiSport card, flexible working time, company integration events, learning platform UDEMY access

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • employee referral program


Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating in projects for our partners from all over the world in various sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia. Thanks to a team of over 500 experts, including project managers, programmers and administrators, we are able to effectively support our partners.

Scroll to the company’s profile